?
Solved

Search Index errors on Outlook 2010

Posted on 2014-07-25
5
Medium Priority
?
305 Views
Last Modified: 2014-08-20
Hello Experts - I have one user who is experiencing problems with Outlook search, specifically his contacts.  When attempting to search his contacts it will return no results.  A small error bar appears across the top which, when clicked, says that Outlook is currently indexing x number of items and hasn't completed.  To get around this I went into Options, Search, removed Outlook, closed it, restarted, then enabled it again.  This works until he reboots then it starts happening again.  Its a fully patched version of Outlook 2010 running against Exchange 2010, he is the only one experiencing the problem.  I have also deleted his profile once and created it but the problem persists.  Any suggestions on how to get this working permanently?
0
Comment
Question by:danbrown_
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
5 Comments
 
LVL 97

Expert Comment

by:Experienced Member
ID: 40219906
Make sure the OST file is in use for the user and is working (delete and re-create if necessary).

Then in Control Panel, Indexing Options, make sure Locations includes Outlook AND the user folder. Once locations is correct, rebuild the index and check again.
0
 

Author Comment

by:danbrown_
ID: 40229914
OST file was fine, to correct I went into Outlook options, unselected Outlook from the index, then added it back in.  This works until he reboots but then it starts again.  What else can I try that may be more permanent?
0
 
LVL 97

Accepted Solution

by:
Experienced Member earned 2000 total points
ID: 40229927
Perhaps try an Office repair. It appears that Windows is working properly. Did you actually recreate the OST file?  Even if it appears to be OK, rebuilding it could help.
0
 

Author Comment

by:danbrown_
ID: 40229933
I've wiped his account and set it up again but that didn't help.  I can try an office repair next.
0
 
LVL 97

Expert Comment

by:Experienced Member
ID: 40274304
@danbrown_  - Thank you and I was happy to help.
0

Featured Post

Office 365 Training for Admins - 7 Day Trial

Learn how to provision tenants, synchronize on-premise Active Directory, implement Single Sign-On, customize Office deployment, and protect your organization with eDiscovery and DLP policies.  Only from Platform Scholar.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Unified and professional email signatures help maintain a consistent company brand image to the outside world. This article shows how to create an email signature in Exchange Server 2010 using a transport rule and how to overcome native limitations …
New style of hardware planning for Microsoft Exchange server.
This video demonstrates how to sync Microsoft Exchange Public Folders with smartphones using CodeTwo Exchange Sync and Exchange ActiveSync. To learn more about CodeTwo Exchange Sync and download the free trial, go to: http://www.codetwo.com/excha…
CodeTwo Sync for iCloud (http://www.codetwo.com/sync-for-icloud?sts=6554) automatically synchronizes your Outlook 2016, 2013, 2010 or 2007 folders with iCloud folders available via iCloud Control Panel. This lets you automatically sync them with…
Suggested Courses
Course of the Month14 days, 20 hours left to enroll

770 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question