Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people, just like you, are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions

Search Index errors on Outlook 2010

Posted on 2014-07-25
Last Modified: 2014-08-20
Hello Experts - I have one user who is experiencing problems with Outlook search, specifically his contacts.  When attempting to search his contacts it will return no results.  A small error bar appears across the top which, when clicked, says that Outlook is currently indexing x number of items and hasn't completed.  To get around this I went into Options, Search, removed Outlook, closed it, restarted, then enabled it again.  This works until he reboots then it starts happening again.  Its a fully patched version of Outlook 2010 running against Exchange 2010, he is the only one experiencing the problem.  I have also deleted his profile once and created it but the problem persists.  Any suggestions on how to get this working permanently?
Question by:danbrown_
  • 3
  • 2
LVL 93

Expert Comment

by:John Hurst
ID: 40219906
Make sure the OST file is in use for the user and is working (delete and re-create if necessary).

Then in Control Panel, Indexing Options, make sure Locations includes Outlook AND the user folder. Once locations is correct, rebuild the index and check again.

Author Comment

ID: 40229914
OST file was fine, to correct I went into Outlook options, unselected Outlook from the index, then added it back in.  This works until he reboots but then it starts again.  What else can I try that may be more permanent?
LVL 93

Accepted Solution

John Hurst earned 500 total points
ID: 40229927
Perhaps try an Office repair. It appears that Windows is working properly. Did you actually recreate the OST file?  Even if it appears to be OK, rebuilding it could help.

Author Comment

ID: 40229933
I've wiped his account and set it up again but that didn't help.  I can try an office repair next.
LVL 93

Expert Comment

by:John Hurst
ID: 40274304
@danbrown_  - Thank you and I was happy to help.

Featured Post

Are your AD admin tools letting you down?

Managing Active Directory can get complicated.  Often, the native tools for managing AD are just not up to the task.  The largest Active Directory installations in the world have relied on one tool to manage their day-to-day administration tasks: Hyena. Start your trial today.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Many people use more than one email account and so it becomes difficult for them to manage them when they use separate accounts,  so, in this article, I have shared an easy way to add Other Mail Accounts in your Google Inbox. It helps to combine all…
To show how to create a transport rule in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Mail Flow >> Rules tab.:  To cr…
This video discusses moving either the default database or any database to a new volume.

792 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question