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Search Index errors on Outlook 2010

Posted on 2014-07-25
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Last Modified: 2014-08-20
Hello Experts - I have one user who is experiencing problems with Outlook search, specifically his contacts.  When attempting to search his contacts it will return no results.  A small error bar appears across the top which, when clicked, says that Outlook is currently indexing x number of items and hasn't completed.  To get around this I went into Options, Search, removed Outlook, closed it, restarted, then enabled it again.  This works until he reboots then it starts happening again.  Its a fully patched version of Outlook 2010 running against Exchange 2010, he is the only one experiencing the problem.  I have also deleted his profile once and created it but the problem persists.  Any suggestions on how to get this working permanently?
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Question by:danbrown_
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by:John Hurst
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Make sure the OST file is in use for the user and is working (delete and re-create if necessary).

Then in Control Panel, Indexing Options, make sure Locations includes Outlook AND the user folder. Once locations is correct, rebuild the index and check again.
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by:danbrown_
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OST file was fine, to correct I went into Outlook options, unselected Outlook from the index, then added it back in.  This works until he reboots but then it starts again.  What else can I try that may be more permanent?
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John Hurst earned 500 total points
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Perhaps try an Office repair. It appears that Windows is working properly. Did you actually recreate the OST file?  Even if it appears to be OK, rebuilding it could help.
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by:danbrown_
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I've wiped his account and set it up again but that didn't help.  I can try an office repair next.
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by:John Hurst
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@danbrown_  - Thank you and I was happy to help.
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