Search Index errors on Outlook 2010

Hello Experts - I have one user who is experiencing problems with Outlook search, specifically his contacts.  When attempting to search his contacts it will return no results.  A small error bar appears across the top which, when clicked, says that Outlook is currently indexing x number of items and hasn't completed.  To get around this I went into Options, Search, removed Outlook, closed it, restarted, then enabled it again.  This works until he reboots then it starts happening again.  Its a fully patched version of Outlook 2010 running against Exchange 2010, he is the only one experiencing the problem.  I have also deleted his profile once and created it but the problem persists.  Any suggestions on how to get this working permanently?
danbrown_IT ManagerAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

JohnBusiness Consultant (Owner)Commented:
Make sure the OST file is in use for the user and is working (delete and re-create if necessary).

Then in Control Panel, Indexing Options, make sure Locations includes Outlook AND the user folder. Once locations is correct, rebuild the index and check again.
0
danbrown_IT ManagerAuthor Commented:
OST file was fine, to correct I went into Outlook options, unselected Outlook from the index, then added it back in.  This works until he reboots but then it starts again.  What else can I try that may be more permanent?
0
JohnBusiness Consultant (Owner)Commented:
Perhaps try an Office repair. It appears that Windows is working properly. Did you actually recreate the OST file?  Even if it appears to be OK, rebuilding it could help.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
danbrown_IT ManagerAuthor Commented:
I've wiped his account and set it up again but that didn't help.  I can try an office repair next.
0
JohnBusiness Consultant (Owner)Commented:
@danbrown_  - Thank you and I was happy to help.
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Outlook

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.