Search Index errors on Outlook 2010

Posted on 2014-07-25
Last Modified: 2014-08-20
Hello Experts - I have one user who is experiencing problems with Outlook search, specifically his contacts.  When attempting to search his contacts it will return no results.  A small error bar appears across the top which, when clicked, says that Outlook is currently indexing x number of items and hasn't completed.  To get around this I went into Options, Search, removed Outlook, closed it, restarted, then enabled it again.  This works until he reboots then it starts happening again.  Its a fully patched version of Outlook 2010 running against Exchange 2010, he is the only one experiencing the problem.  I have also deleted his profile once and created it but the problem persists.  Any suggestions on how to get this working permanently?
Question by:danbrown_
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LVL 92

Expert Comment

by:John Hurst
ID: 40219906
Make sure the OST file is in use for the user and is working (delete and re-create if necessary).

Then in Control Panel, Indexing Options, make sure Locations includes Outlook AND the user folder. Once locations is correct, rebuild the index and check again.

Author Comment

ID: 40229914
OST file was fine, to correct I went into Outlook options, unselected Outlook from the index, then added it back in.  This works until he reboots but then it starts again.  What else can I try that may be more permanent?
LVL 92

Accepted Solution

John Hurst earned 500 total points
ID: 40229927
Perhaps try an Office repair. It appears that Windows is working properly. Did you actually recreate the OST file?  Even if it appears to be OK, rebuilding it could help.

Author Comment

ID: 40229933
I've wiped his account and set it up again but that didn't help.  I can try an office repair next.
LVL 92

Expert Comment

by:John Hurst
ID: 40274304
@danbrown_  - Thank you and I was happy to help.

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