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How to remove stuck email in 2010 Outlook Outbox

Posted on 2014-07-25
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Last Modified: 2014-07-25
I have a large file stuck in the outbox of 2010 Outlook. I know, I know...save the lecture on large emails....

I have tried deleting it, moving it, send / receive and nothing. I get the error message that I cant open the item, its begun transmitting.

See the attachment.

Thanks!!!!
xx-7-25.PNG
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Question by:wrt1mea
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stu29 earned 500 total points
ID: 40220204
In Outlook, click the Send/Receive tab, and then click Work Offline.

    Note: This stops Outlook from trying to send all email messages.
    Select the Outbox. You can now:
        Move the message: Move the message to the Drafts folder. You can either drag the message to the Drafts folder or you can right-click the message, select Move, select Other Folder, and then select the Drafts folder from the list.

        Note: This enables you to open the large email message, and remove, resize and re-add the attachments before you try to resend the email message again.
        Delete the message: Right-click the message and select Delete.

    IMPORTANT: If you receive this message "Outlook is transmitting the message" close Outlook and wait for it to exit. You may have to use Task Manager in Windows to make sure that the Outlook.exe process is completed. Restart Outlook again and repeat the previous steps to either move or delete the email message.
     
    Click the Send/Receive tab, and then click Work Offline to de-select it. This restarts your connection.
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by:wrt1mea
ID: 40220247
I had previously tried those steps searching for a solution online...

I am going to restart in safe mode with networking and see if I can get it to go away...
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Expert Comment

by:stu29
ID: 40220274
Are you running against Exchange and OST?  If you are, you could try deleting your OST and then re-open Outlook.  This should delete the message.
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LVL 9

Expert Comment

by:stu29
ID: 40220284
Another thing to try is tell Outlook only to send emails when you want it to (you can change send/receive behaviour under Tools > Send/Receive > Send/Receive Settings...). That way, if you get a stuck email, you can force quit out of Outlook then restart it without it immediately trying to send again. That should allow you to delete the email
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Author Comment

by:wrt1mea
ID: 40220296
I tinkered with the send receive settings earlier in my troublshooting...didnt seem to work.

Thanks for the help! I didnt boot into safe mode went back through the steps you posted again, and it worked!

Have a good one!
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Author Closing Comment

by:wrt1mea
ID: 40220299
Thanks!
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