message size exceeds limits for mac users

For the past 3-1/2 years I have not been able to solve this issue....
All of my Mac Users have either Entourage or Mac Office 2011
can not send emails larger than 10mb. Error message is size exceed limits.  I have set up the hub transport for 30720 kb and I also went into the web.config located in the ews and owa folders and changed the http max request length to 30720 and from the command line  updated from the command line the -requestLimits.maxAllowedContentLength:[size in bytes] to 31457280

What elas must I do to make this work.  I have alot of unhappy Macbook campers here.
LamrskiAsked:
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Joshua GrantomSenior Systems AdministratorCommented:
Have you checked to see if there are Message Size Restrictions set on their individual accounts in the Exchange Management Console?
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LamrskiAuthor Commented:
That was one issue..The other issue is that I configured the setting on the wrong server.
Once I changed the other configuration it worked..
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LamrskiAuthor Commented:
I had configured the wrong server  I should have configured the server with the send connector on it,
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