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ran defrag on window 8.1 and now computer will not boot after restart. I get 0XC000000E

Posted on 2014-07-26
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Last Modified: 2014-09-26
When I boot up on my hp computer i get Recovery A required device can't be accessed. I looked in bios and it is set to UEFI and I tried legacy mode but no difference. I get the same error. I put it back to UEFI. I booted with WIndows 8.1 dvd but drive is locked and ran chkdsk /r but it found no problems on the hard drive.
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Question by:dawn1993
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8 Comments
 
LVL 56

Expert Comment

by:McKnife
ID: 40221313
Boot the setup DVD, then press shift f10. A command prompt will appear. Fire
bcdedit
what's the output?
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LVL 97

Expert Comment

by:Experienced Member
ID: 40221378
Can you get as far as running in Safe Mode?
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Accepted Solution

by:
dawn1993 earned 0 total points
ID: 40221780
I realized this drive is corrupted and I am just going to re-install windows 8. I ran bcdedit and everything else and I see that the windows directory and program files are gone.
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LVL 97

Expert Comment

by:Experienced Member
ID: 40221782
You need to get a new drive (I assume you know that). A drive with a corrupted OS can usually be recovered in some way. So get a new drive here.
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LVL 56

Expert Comment

by:McKnife
ID: 40221795
Wait.
It is rather unusual that the windows directory and program files are gone while other directories are there. Where did you see that? What exactly did you see?
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LVL 92

Assisted Solution

by:nobus
nobus earned 2000 total points
ID: 40222218
>>  I realized this drive is corrupted   <<  are you sure the drive is ok?
best run a diag BEFORE the reinstall
here is how i handle disk problems : http://www.experts-exchange.com/Storage/Hard_Drives/A_3000-The-bad-hard-disk-problem.html
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LVL 92

Expert Comment

by:nobus
ID: 40336017
Tx for feedback!
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Author Closing Comment

by:dawn1993
ID: 40345652
Hard drive was corrupted. I formated the drive and that fixed the problem.
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