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  • Status: Solved
  • Priority: Medium
  • Security: Public
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Internet Explorer 11 Closing Upon Clicking the "Browse" Button

Hello:

I just got a new laptop with Windows 8 and Internet Explorer 11.  Whenever I click the "Browse" button on a web site to attach documents, whether it is this web site or another, a small window appears telling me that Internet Explorer has stopped working.

Is there anything that can be done to fix this, so that I can attach documents?

Thanks!  Much appreciated!

TBSupport
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TBSupport
Asked:
TBSupport
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1 Solution
 
John HurstBusiness Consultant (Owner)Commented:
Try removing add-ins in IE. (Tools, Manage add-ins). Make a list of what add-ins are active, remove (disable) all of them. Then restart and try again to see if IE is doing what you need.

I have IE11 on Windows 8.1 and I have a bare minimum of add-ins enabled. IE works better that way.
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TBSupportAuthor Commented:
Hi John:

I have very few add-ons, as well.  The only ones that are "out of the ordinary" are Google Toolbar, Google Toolbar Helper, and Shockwave Flash Object.

Would removing these add-ons resolve this issue?

TBSupport
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John HurstBusiness Consultant (Owner)Commented:
Adobe Acrobat is disabled, Skype is disabled, Java is mostly disabled, Shockwave is ENABLED as you, and Google is not allowed on my computer.
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John HurstBusiness Consultant (Owner)Commented:
Also in Advanced System Properties, Advanced Tab, go to the Performance settings button, Data Execution Prevention tab and set the choice for Run DEP except on exclusions and exclude IE11.
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TBSupportAuthor Commented:
Hi John:

I tried to do this, but I got a message saying that DEP cannot exclude 64-bit executables.

TBSupport
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John HurstBusiness Consultant (Owner)Commented:
Are you using IE11 64-bit?  That was not mentioned. Microsoft does not recommend 64-bit IE or 64-bit Office at this time because everything around it must be 64-bit and that is not feasible yet.

That may be your issue. I use 32-bit IE.
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TBSupportAuthor Commented:
I ran updates, and the problem seems to have gone.   It sounds like you were definitely onto something!

Thanks, John!!

TBSupport
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John HurstBusiness Consultant (Owner)Commented:
@TBSupport  - Thanks for the update I was happy to help. I am down to about 2 IE11 errors a month or maybe a bit less - Windows 8 and Windows 7.
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