Solved

Internet Explorer 11 Closing Upon Clicking the "Browse" Button

Posted on 2014-07-26
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Last Modified: 2014-07-28
Hello:

I just got a new laptop with Windows 8 and Internet Explorer 11.  Whenever I click the "Browse" button on a web site to attach documents, whether it is this web site or another, a small window appears telling me that Internet Explorer has stopped working.

Is there anything that can be done to fix this, so that I can attach documents?

Thanks!  Much appreciated!

TBSupport
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Question by:TBSupport
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Expert Comment

by:John Hurst
ID: 40221593
Try removing add-ins in IE. (Tools, Manage add-ins). Make a list of what add-ins are active, remove (disable) all of them. Then restart and try again to see if IE is doing what you need.

I have IE11 on Windows 8.1 and I have a bare minimum of add-ins enabled. IE works better that way.
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by:TBSupport
ID: 40223160
Hi John:

I have very few add-ons, as well.  The only ones that are "out of the ordinary" are Google Toolbar, Google Toolbar Helper, and Shockwave Flash Object.

Would removing these add-ons resolve this issue?

TBSupport
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Expert Comment

by:John Hurst
ID: 40223165
Adobe Acrobat is disabled, Skype is disabled, Java is mostly disabled, Shockwave is ENABLED as you, and Google is not allowed on my computer.
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Expert Comment

by:John Hurst
ID: 40223209
Also in Advanced System Properties, Advanced Tab, go to the Performance settings button, Data Execution Prevention tab and set the choice for Run DEP except on exclusions and exclude IE11.
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Author Comment

by:TBSupport
ID: 40223218
Hi John:

I tried to do this, but I got a message saying that DEP cannot exclude 64-bit executables.

TBSupport
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Accepted Solution

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John Hurst earned 500 total points
ID: 40223224
Are you using IE11 64-bit?  That was not mentioned. Microsoft does not recommend 64-bit IE or 64-bit Office at this time because everything around it must be 64-bit and that is not feasible yet.

That may be your issue. I use 32-bit IE.
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Author Comment

by:TBSupport
ID: 40225553
I ran updates, and the problem seems to have gone.   It sounds like you were definitely onto something!

Thanks, John!!

TBSupport
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Expert Comment

by:John Hurst
ID: 40225774
@TBSupport  - Thanks for the update I was happy to help. I am down to about 2 IE11 errors a month or maybe a bit less - Windows 8 and Windows 7.
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