Apple iCloud not syncing my mail messages completely

Posted on 2014-07-26
Last Modified: 2014-08-01
I am using Mac Mail on my 2012 iMac running Mavericks.
In mail, I have set up two accounts: one is a Hosted Exchange account using and I have also set up an iCloud account. However when I look at the inbox for the two accounts, they hold different numbers of messages. My Exchange account shows more messages. The Apple iCloud account doesn't show messages past 7 am this morning. I am using the same email address for both accounts.

Also, when I try to compose a message using the iCloud account, it goes out OK but only comes into the inbox for the Exchange account, and does not show up at all in the iCloud account. Is there a problem having two accounts with the same email address?

Any help on these issues would be appreciated.


Question by:karnac2020
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Expert Comment

ID: 40221963
It's not possible to use the same email address on two different email servers. It's possible to forward an email address to more than one location. It sounds like you're expecting two retrieve email from two different mail servers which use the same domain name, which is not possible.

Please explain further.

Author Comment

ID: 40222023
That's what I attempting. Should I remove the exchange account? If i do so will I lose all of the exchange folders I set up and have to recreate them if I go back to exchange?
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Expert Comment

ID: 40222045
I would not remove the exchange account if that's the one that's working. Your hosted account on Rackspace uses some other domain name, right, like, and the iCloud one uses So what is the one email address you want to use? The one or the one?
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Author Comment

ID: 40222047
I created an iCloud account with the userID This is also the email address I use for the Rackspace Hosted Exchange account. ( I use my domain: on Rackspace.)

I thought that in order to use Apple iCloud email I  had to created a new Apple user ID ( Maybe that is not the case.

Basically what I was hoping to was just use iCloud for my "hosted" email and eventually get rid of the Rackspace account. I really don't need or use all of the functions of exchange. I just wanted to have an email account that I could use on my iPhone as well as on my iMac. I have a bunch of olders with historical emails that I wanted to be able to access on the iPhone as well as on the iMac.
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Accepted Solution

schaps earned 500 total points
ID: 40222071
What you have is an iCloud account set up with the Apple ID of, an Apple ID which can be used for iCloud backup, buying apps, etc. but not for email. If you login at and click on "Mail," you'll see a message, "iCloud Email Needed:  To use iCloud Mail, create a new email address by turning on Mail in your iCloud settings using iOS or OS X"
That address will be There is no way to have your personal domain name hosted by iCloud, at least at the present time. Your personal domain name is registered at GoDaddy, and you now have the DNS set to forward email to your Exchange host. If you don't need all the services of Exchange, you might do fine with the email service provided by GoDaddy.
Just be sure you have all your Exchange email downloaded to your Mail program or migrated to another service BEFORE cancelling the Exchange account. If you want the email to be moved to a provider which can be accessed by multiple devices, you'll want an IMAP account, and GoDaddy might provide that, or else the most common free IMAP host is Gmail, which might also provide guidance to migrate your Exchange email over to it.
So you do have options, as confusing as they may be.

Author Comment

ID: 40222079
Thank you very much. I had assumed that I could have an iCloud email address of, but it sounds like that is not possible. I will just go for a hosted Exchange account or a good IMAP provider. Thanks for clarifying that.


Author Closing Comment

ID: 40222080
Great insights

Expert Comment

by:corrinla ni
ID: 40233586
Be sure that all data on your iPhone is turned on on iCloud. More information, you can view here, what does iCloud backup, and how to backup iPhone with iCloud.

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