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New Email Account

Hello Experts,

I'm trying to install a new Microsoft Exchange email account. I get the message highlight in the attached image. However, when I click on Control Panel to create a mail account, the control panel won't appear.

Therefore, would someone please help me either fix the control panel or let me know if there is another way to get the Mail icon to create an account?

Im running Windows Server 2008 Server 64 bit

Cheers

cpatte7372
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John

Did you exit Outlook as requested? You need to do that.

Is there already a Mail account on the machine in question? You may need a different Windows user profile to add the account.

cpatte7372

ASKER

Hi John,

I did exit Outlook. However, I can't find the mail icon to setup a new email account.

There already a mail account, however as I mentioned I need to create another mail account

Cheers

John

Are you using Outlook on a Server? That is generally not supported.

In Control Panel, look for 32-bit Control Panel items. The Mail Icon may be in there. That was true in some older systems. 32-bit Control Panel Items should be an Icon in your main control panel icons.

Did you try a new Windows user profile?

cpatte7372

ASKER

Hello John,

As I mentioned, the control panel won't open. Therefore, I'm looking for an alternative to accessing the Mail icon?

John

Did you try a new Windows User Account (Profile) to open Control Panel. That is where the primary Mail Account management lives and so you do need to find access to Control Panel via another user name. I hope that works.

You do have another question open about Control Panel and a Server so this is probably the same issue.

cpatte7372

ASKER

John,

TBH, I don't have a Mail icon ....

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John

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cpatte7372

ASKER

Cheers

John

@cpatte7372 - Thank you and I was happy to help.