Solved

Windows compatibility

Posted on 2014-07-27
4
233 Views
Last Modified: 2014-07-30
I am trying to install TurboPower Office Partner tools for use with Borland C++ builder 5.
I have successfully installed the Borland C++ compiler on the windows 7 Professional system (64 bit) but when I run the CDROM.EXE file on the Office Partner installation CD I get the error as shown below. I get the same error when I run the program in Windows XP compatibility mode and logged in with the local Administrator account.

Any suggestions would be appreciated.



Error message
0
Comment
Question by:alcindor
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
4 Comments
 
LVL 23

Accepted Solution

by:
Thomas Grassi earned 250 total points
ID: 40222678
Most programs designed for the 32-bit version of Windows will work on the 64-bit version of Windows. Notable exceptions are many antivirus programs.

Device drivers designed for the 32-bit version of Windows don't work on computers running a 64-bit version of Windows. If you're trying to install a printer or other device that only has 32-bit drivers available, it won't work correctly on a 64-bit version of Windows. To learn how to check for drivers, see Update a driver for hardware that isn't working properly or go to the device manufacturer's website. You can also get information about drivers by going to the Windows 7 Upgrade Advisor webpage.


This was taken from

http://windows.microsoft.com/en-us/windows/32-bit-and-64-bit-windows#1TC=windows-7


The cdrom.exe using a device driver that is not supported by Windows 7  

Can you extract the installation disk to an install folder then try to install from there?
0
 
LVL 70

Assisted Solution

by:garycase
garycase earned 250 total points
ID: 40223404
I'm fairly sure this only works on an x32 version of Windows.     If you have an x32 version of Windows 7, try that.      If not, try it in an XP virtual machine (NOT just compatibility mode).    Either use XP Mode, if your OS supports that (e.g. Windows 7 Pro);  or use another XP VM under VMware, Virtual Box, or whatever hypervisor you like.
0
 
LVL 22

Expert Comment

by:Adam Leinss
ID: 40229449
It's probably a 16-bit app and there isn't a 16-bit app subsystem in x64, so you will have to use the suggestions above this post.
0
 
LVL 2

Author Closing Comment

by:alcindor
ID: 40229524
I will be testing on Windows 7 32 bit sometime soon and I am hoping that this will solve the problem. Thanks for your input.

Roger
0

Featured Post

Windows running painfully slow? Try these tips..

Stay away from Speed Up Computer Programs that do more harm than good.
Try these tips instead.
Step by step instructions in trouble shooting Windows Performance issues.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Copying files across 2 remote servers 11 43
Deduplication setup for Veeam Backup repository best practice ? 15 68
Global Cyber attack 5 59
Windows 10 14 39
The Windows functions GetTickCount and timeGetTime retrieve the number of milliseconds since the system was started. However, the value is stored in a DWORD, which means that it wraps around to zero every 49.7 days. This article shows how to solve t…
This article is a collection of issues that people face from time to time and possible solutions to those issues. I hope you enjoy reading it.
The Task Scheduler is a powerful tool that is built into Windows. It allows you to schedule tasks (actions) on a recurring basis, such as hourly, daily, weekly, monthly, at log on, at startup, on idle, etc. This video Micro Tutorial is a brief intro…
Windows 10 is mostly good. However the one thing that annoys me is how many clicks you have to do to dial a VPN connection. You have to go to settings from the start menu, (2 clicks), Network and Internet (1 click), Click VPN (another click) then fi…

739 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question