genuine windows - but my copy IS genuine!

I bought my laptop brand new at Walmart a few years ago.

It is running Windows 7 Home Premium.

I keep getting this message about me not having genuine Windows software, even though it is the original OS that came with the laptop.


It even says "Windows is activated" when I go to Computer -- Properties (see screenshot).

gen winHow can I get rid of this "genuine windows" message without hacking my Registry or re-installing (the laptop did NOT come with any physical media to install the OS)
genwin.png
LVL 5
Tom KnowltonWeb developerAsked:
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nobusbiljart fanCommented:
i found this solution  : update the intel storage driver :    http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_install/this-computer-is-not-running-genuine-windows-but/03a9b8e9-e80f-448c-8c4a-343553571d8b

This may simply be caused by a bad set of Intel Rapid Storage Technology drivers -  
 Installing the Intel Rapid Storage Drivers
try downloading and installing them from here -  http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=2101&DwnldID=21730

 

(you want the iata_enu.exe download)
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JohnBusiness Consultant (Owner)Commented:
If you have the Walmart receipt, call Microsoft Store / Activation services and have them re-activate you. You possibly changed some hardware and possibly Microsoft will accept the request without a receipt because the license is OEM. But call them and explain.
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rindiCommented:
Also, as your PC didn't come with installation media, make sure you have made your own factory reset recovery media. There is a utility installed somewhere on your PC that allows you to create one such set from your recovery partition. But you need to check the manual of the PC, or look online on your manufacturer's site for the instructions. You will also need some blank DVD's to make them. You need them for the case that your HD fails.
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nobusbiljart fanCommented:
in many cases a reboot (or a couple) will solve this
you did not change any hardware?? that also is a cause
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Tom KnowltonWeb developerAuthor Commented:
I've not changed any hardware.

I don't have the receipt any longer.  I looked  : /

Why was it fine for such a long time ... and then suddenly started this crap?

Is it anything more than a nuisance?  For now I am just closing the dialogue message whenever it surfaces.

Sorry it took me so long to come back and reply.
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JohnBusiness Consultant (Owner)Commented:
Some driver changes may (MAY) have gone wrong which told Windows the hardware had changed. Circumstances change so something did. Otherwise the licensing stays intact.
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rindiCommented:
Did you click on the "Resolve online now" option on the 2nd screen capture you posted?
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Tom KnowltonWeb developerAuthor Commented:
the intel storage driver sounds familiar to me.  I won't be able to look at this for another 8 hours though.

Yes - I've gone through the resolve process several times.  It doesn't seem to stick.

Tom
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Tom KnowltonWeb developerAuthor Commented:
I'm sure the answer is here.  Sorry for taking so long.  I'll review what has been suggested later.
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JohnBusiness Consultant (Owner)Commented:
@knowlton  - Thank you and I was happy to help.
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Tom KnowltonWeb developerAuthor Commented:
Thank you, John.  : )
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nobusbiljart fanCommented:
let's hope you solve it! - and post the solution here
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Tom KnowltonWeb developerAuthor Commented:
I will!


Thanks!
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