Solved

genuine windows - but my copy IS genuine!

Posted on 2014-07-27
13
210 Views
Last Modified: 2014-08-12
I bought my laptop brand new at Walmart a few years ago.

It is running Windows 7 Home Premium.

I keep getting this message about me not having genuine Windows software, even though it is the original OS that came with the laptop.


It even says "Windows is activated" when I go to Computer -- Properties (see screenshot).

gen winHow can I get rid of this "genuine windows" message without hacking my Registry or re-installing (the laptop did NOT come with any physical media to install the OS)
genwin.png
0
Comment
Question by:knowlton
  • 5
  • 3
  • 3
  • +1
13 Comments
 
LVL 90

Expert Comment

by:John Hurst
ID: 40222896
If you have the Walmart receipt, call Microsoft Store / Activation services and have them re-activate you. You possibly changed some hardware and possibly Microsoft will accept the request without a receipt because the license is OEM. But call them and explain.
0
 
LVL 87

Expert Comment

by:rindi
ID: 40222915
Also, as your PC didn't come with installation media, make sure you have made your own factory reset recovery media. There is a utility installed somewhere on your PC that allows you to create one such set from your recovery partition. But you need to check the manual of the PC, or look online on your manufacturer's site for the instructions. You will also need some blank DVD's to make them. You need them for the case that your HD fails.
0
 
LVL 91

Assisted Solution

by:nobus
nobus earned 250 total points
ID: 40223541
in many cases a reboot (or a couple) will solve this
you did not change any hardware?? that also is a cause
0
 
LVL 5

Author Comment

by:knowlton
ID: 40237698
I've not changed any hardware.

I don't have the receipt any longer.  I looked  : /

Why was it fine for such a long time ... and then suddenly started this crap?

Is it anything more than a nuisance?  For now I am just closing the dialogue message whenever it surfaces.

Sorry it took me so long to come back and reply.
0
 
LVL 90

Assisted Solution

by:John Hurst
John Hurst earned 125 total points
ID: 40237711
Some driver changes may (MAY) have gone wrong which told Windows the hardware had changed. Circumstances change so something did. Otherwise the licensing stays intact.
0
 
LVL 87

Assisted Solution

by:rindi
rindi earned 125 total points
ID: 40237728
Did you click on the "Resolve online now" option on the 2nd screen capture you posted?
0
6 Surprising Benefits of Threat Intelligence

All sorts of threat intelligence is available on the web. Intelligence you can learn from, and use to anticipate and prepare for future attacks.

 
LVL 91

Accepted Solution

by:
nobus earned 250 total points
ID: 40238344
i found this solution  : update the intel storage driver :    http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_install/this-computer-is-not-running-genuine-windows-but/03a9b8e9-e80f-448c-8c4a-343553571d8b

This may simply be caused by a bad set of Intel Rapid Storage Technology drivers -  
 Installing the Intel Rapid Storage Drivers
try downloading and installing them from here -  http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=2101&DwnldID=21730

 

(you want the iata_enu.exe download)
0
 
LVL 5

Author Comment

by:knowlton
ID: 40239282
the intel storage driver sounds familiar to me.  I won't be able to look at this for another 8 hours though.

Yes - I've gone through the resolve process several times.  It doesn't seem to stick.

Tom
0
 
LVL 5

Author Closing Comment

by:knowlton
ID: 40256042
I'm sure the answer is here.  Sorry for taking so long.  I'll review what has been suggested later.
0
 
LVL 90

Expert Comment

by:John Hurst
ID: 40256122
@knowlton  - Thank you and I was happy to help.
0
 
LVL 5

Author Comment

by:knowlton
ID: 40256126
Thank you, John.  : )
0
 
LVL 91

Expert Comment

by:nobus
ID: 40256276
let's hope you solve it! - and post the solution here
0
 
LVL 5

Author Comment

by:knowlton
ID: 40256291
I will!


Thanks!
0

Featured Post

Complete VMware vSphere® ESX(i) & Hyper-V Backup

Capture your entire system, including the host, with patented disk imaging integrated with VMware VADP / Microsoft VSS and RCT. RTOs is as low as 15 seconds with Acronis Active Restore™. You can enjoy unlimited P2V/V2V migrations from any source (even from a different hypervisor)

Join & Write a Comment

I recently purchased an HP EliteBook 2540p notebook/laptop. It has two video ports on it – VGA and DisplayPort. HP offers an optional docking station for the 2540p that also has both a VGA port and a DisplayPort. There are numerous online reports do…
Ever notice how you can't use a new drive in Windows without having Windows assigning a Disk Signature?  Ever have a signature collision problem (especially with Virtual Machines?)  This article is intended to help you understand what's going on and…
This Micro Tutorial will give you a introduction in two parts how to utilize Windows Live Movie Maker to its maximum editing capability. This will be demonstrated using Windows Live Movie Maker on Windows 7 operating system.
Windows 8 came with a dramatically different user interface known as Metro. Notably missing from that interface was a Start button and Start Menu. Microsoft responded to negative user feedback of the Metro interface, bringing back the Start button a…

762 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

21 Experts available now in Live!

Get 1:1 Help Now