Hello, so this customer of mine has a totally corrupt Windows 7 install and needs to reset his Toshiba Satellite C660D to factory. Now, the restore partition is there, but I found three passwords protecting the PC: a user password, a drive password and a supervisor password.
The customer knew the first two, I removed them but he doesn't remember the supervisor password or also having set it. Anyway, I can't do anything without the password. Windows won't boot and all files are basically gone from that partition (don't ask me how he did it).
I can't even change boot order without that password.
Here's what I did up to now:
1) removed the drive, examined it, found a basically empty windows partition. The drive seems to be functional, no smart or chkdsk errors.
2) removed the laptop battery for 15 minutes, put it back, password still there
3) removed the laptop battery for 24+ hours, put it back, damn password still there
So does anybody know how I can get rid of a supervisor password on a Toshiba notebook?