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Remote Assistance Woes

Posted on 2014-07-28
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Last Modified: 2014-07-29
I'm on Win 8.1, by remote assistor is on Win 7, she is trying to connect to my pc over internet (not LAN). I issue the invite, send the pwd, Allow Remote Assistance definitely ticked on my PC, I've got no firewall on, but...she gets, "connection failed" "The person you are trying to connect to may have closed remote assistance...", I haven't...any way to diagnose this???
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Question by:Silas2
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11 Comments
 
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Accepted Solution

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Montoya earned 300 total points
ID: 40223924
try teamviewer.com it works great and it's free.
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Author Comment

by:Silas2
ID: 40223931
ok, thanks for that, but is there a way of diagnosing this???
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LVL 19

Expert Comment

by:Montoya
ID: 40223945
firewall check is first, of course. Most people check Windows Firewall, and they forget that they have, say, Norton Internet Security's firewall running as well.
Next, I'd take a look at your router. Either put your computer on a dmz, or specifically forward the ports required for remote connection.
I would start there :)
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Author Comment

by:Silas2
ID: 40223950
You think its port forwarding? Which ports do I have to enable for remote assistance?
(I'm not running any of those security apps)
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Expert Comment

by:Montoya
ID: 40223960
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Expert Comment

by:Joshua Grantom
ID: 40224110
Under Control Panel, System, Remote Settings, do you have the settings setup as shown in the screenshot provided? You have to enable Remote Assistance and make sure that any version of RDP is allowed to connect.
RDP-Settings.PNG
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LVL 19

Expert Comment

by:Montoya
ID: 40224133
good catch Joshua..
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LVL 16

Expert Comment

by:Joshua Grantom
ID: 40224190
Thank you Iammontoya.
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Author Comment

by:Silas2
ID: 40224249
Spooky thing is, I re-issued the invite and I it worked, no port-forwarding, I wonder why?

I'm only interested because I'm helping my 'assistor' to assist others, so I'm looking for all the diagnostic stuff I can.
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LVL 55

Expert Comment

by:McKnife
ID: 40227168
You need no port-forwarding with RA easy-connect. Do you use the easy connect option? You should. If it still fails sometimes (I have seen this from time to time) then that's life - Microsoft's stuff is so large, there are bugs.
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Author Comment

by:Silas2
ID: 40227175
Thanks for that. I've ended up with the TeamViewer.
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