Remote Assistance Woes

I'm on Win 8.1, by remote assistor is on Win 7, she is trying to connect to my pc over internet (not LAN). I issue the invite, send the pwd, Allow Remote Assistance definitely ticked on my PC, I've got no firewall on, but...she gets, "connection failed" "The person you are trying to connect to may have closed remote assistance...", I haven't...any way to diagnose this???
Silas2Asked:
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MontoyaProcess Improvement MgrCommented:
try teamviewer.com it works great and it's free.
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Silas2Author Commented:
ok, thanks for that, but is there a way of diagnosing this???
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MontoyaProcess Improvement MgrCommented:
firewall check is first, of course. Most people check Windows Firewall, and they forget that they have, say, Norton Internet Security's firewall running as well.
Next, I'd take a look at your router. Either put your computer on a dmz, or specifically forward the ports required for remote connection.
I would start there :)
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Silas2Author Commented:
You think its port forwarding? Which ports do I have to enable for remote assistance?
(I'm not running any of those security apps)
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MontoyaProcess Improvement MgrCommented:
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Joshua GrantomSenior Systems AdministratorCommented:
Under Control Panel, System, Remote Settings, do you have the settings setup as shown in the screenshot provided? You have to enable Remote Assistance and make sure that any version of RDP is allowed to connect.
RDP-Settings.PNG
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MontoyaProcess Improvement MgrCommented:
good catch Joshua..
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Joshua GrantomSenior Systems AdministratorCommented:
Thank you Iammontoya.
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Silas2Author Commented:
Spooky thing is, I re-issued the invite and I it worked, no port-forwarding, I wonder why?

I'm only interested because I'm helping my 'assistor' to assist others, so I'm looking for all the diagnostic stuff I can.
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McKnifeCommented:
You need no port-forwarding with RA easy-connect. Do you use the easy connect option? You should. If it still fails sometimes (I have seen this from time to time) then that's life - Microsoft's stuff is so large, there are bugs.
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Silas2Author Commented:
Thanks for that. I've ended up with the TeamViewer.
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