Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people, just like you, are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
Solved

Remote Assistance Woes

Posted on 2014-07-28
11
115 Views
Last Modified: 2014-07-29
I'm on Win 8.1, by remote assistor is on Win 7, she is trying to connect to my pc over internet (not LAN). I issue the invite, send the pwd, Allow Remote Assistance definitely ticked on my PC, I've got no firewall on, but...she gets, "connection failed" "The person you are trying to connect to may have closed remote assistance...", I haven't...any way to diagnose this???
0
Comment
Question by:Silas2
  • 4
  • 4
  • 2
  • +1
11 Comments
 
LVL 19

Accepted Solution

by:
Montoya earned 300 total points
ID: 40223924
try teamviewer.com it works great and it's free.
0
 

Author Comment

by:Silas2
ID: 40223931
ok, thanks for that, but is there a way of diagnosing this???
0
 
LVL 19

Expert Comment

by:Montoya
ID: 40223945
firewall check is first, of course. Most people check Windows Firewall, and they forget that they have, say, Norton Internet Security's firewall running as well.
Next, I'd take a look at your router. Either put your computer on a dmz, or specifically forward the ports required for remote connection.
I would start there :)
0
Free Tool: Port Scanner

Check which ports are open to the outside world. Helps make sure that your firewall rules are working as intended.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

 

Author Comment

by:Silas2
ID: 40223950
You think its port forwarding? Which ports do I have to enable for remote assistance?
(I'm not running any of those security apps)
0
 
LVL 19

Expert Comment

by:Montoya
ID: 40223960
0
 
LVL 16

Expert Comment

by:Joshua Grantom
ID: 40224110
Under Control Panel, System, Remote Settings, do you have the settings setup as shown in the screenshot provided? You have to enable Remote Assistance and make sure that any version of RDP is allowed to connect.
RDP-Settings.PNG
0
 
LVL 19

Expert Comment

by:Montoya
ID: 40224133
good catch Joshua..
0
 
LVL 16

Expert Comment

by:Joshua Grantom
ID: 40224190
Thank you Iammontoya.
0
 

Author Comment

by:Silas2
ID: 40224249
Spooky thing is, I re-issued the invite and I it worked, no port-forwarding, I wonder why?

I'm only interested because I'm helping my 'assistor' to assist others, so I'm looking for all the diagnostic stuff I can.
0
 
LVL 54

Expert Comment

by:McKnife
ID: 40227168
You need no port-forwarding with RA easy-connect. Do you use the easy connect option? You should. If it still fails sometimes (I have seen this from time to time) then that's life - Microsoft's stuff is so large, there are bugs.
0
 

Author Comment

by:Silas2
ID: 40227175
Thanks for that. I've ended up with the TeamViewer.
0

Featured Post

Free Tool: Port Scanner

Check which ports are open to the outside world. Helps make sure that your firewall rules are working as intended.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

This article covers how to install the Microsoft Windows Operating System (OS). What is covered in this article:  > Different Versions and Editions of the Windows OS  > Upgrading versus Fresh Installation of the OS           - Steps to take pr…
Log files are useful in diagnosing and repairing problems.  This is a list of common log files and their standard locations that I've compiled.   While this is not exhaustive, it is a pretty good list that I've found to be useful.  I may update it f…
This video Micro Tutorial explains how to clone a hard drive using a commercial software product for Windows systems called Casper from Future Systems Solutions (FSS). Cloning makes an exact, complete copy of one hard disk drive (HDD) onto another d…
With the advent of Windows 10, Microsoft is pushing a Get Windows 10 icon into the notification area (system tray) of qualifying computers. There are many reasons for wanting to remove this icon. This two-part Experts Exchange video Micro Tutorial s…

808 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question