Solved

Remote Assistance Woes

Posted on 2014-07-28
11
116 Views
Last Modified: 2014-07-29
I'm on Win 8.1, by remote assistor is on Win 7, she is trying to connect to my pc over internet (not LAN). I issue the invite, send the pwd, Allow Remote Assistance definitely ticked on my PC, I've got no firewall on, but...she gets, "connection failed" "The person you are trying to connect to may have closed remote assistance...", I haven't...any way to diagnose this???
0
Comment
Question by:Silas2
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 4
  • 2
  • +1
11 Comments
 
LVL 19

Accepted Solution

by:
Montoya earned 300 total points
ID: 40223924
try teamviewer.com it works great and it's free.
0
 

Author Comment

by:Silas2
ID: 40223931
ok, thanks for that, but is there a way of diagnosing this???
0
 
LVL 19

Expert Comment

by:Montoya
ID: 40223945
firewall check is first, of course. Most people check Windows Firewall, and they forget that they have, say, Norton Internet Security's firewall running as well.
Next, I'd take a look at your router. Either put your computer on a dmz, or specifically forward the ports required for remote connection.
I would start there :)
0
Independent Software Vendors: We Want Your Opinion

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 

Author Comment

by:Silas2
ID: 40223950
You think its port forwarding? Which ports do I have to enable for remote assistance?
(I'm not running any of those security apps)
0
 
LVL 19

Expert Comment

by:Montoya
ID: 40223960
0
 
LVL 16

Expert Comment

by:Joshua Grantom
ID: 40224110
Under Control Panel, System, Remote Settings, do you have the settings setup as shown in the screenshot provided? You have to enable Remote Assistance and make sure that any version of RDP is allowed to connect.
RDP-Settings.PNG
0
 
LVL 19

Expert Comment

by:Montoya
ID: 40224133
good catch Joshua..
0
 
LVL 16

Expert Comment

by:Joshua Grantom
ID: 40224190
Thank you Iammontoya.
0
 

Author Comment

by:Silas2
ID: 40224249
Spooky thing is, I re-issued the invite and I it worked, no port-forwarding, I wonder why?

I'm only interested because I'm helping my 'assistor' to assist others, so I'm looking for all the diagnostic stuff I can.
0
 
LVL 54

Expert Comment

by:McKnife
ID: 40227168
You need no port-forwarding with RA easy-connect. Do you use the easy connect option? You should. If it still fails sometimes (I have seen this from time to time) then that's life - Microsoft's stuff is so large, there are bugs.
0
 

Author Comment

by:Silas2
ID: 40227175
Thanks for that. I've ended up with the TeamViewer.
0

Featured Post

Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Many times while working on a computer regardless of any Operating System, lag and crashes seem to creep in, hindering your working speed. Sometimes, it can also cause your work to be lost unexpectedly and as a result, you are unable to meet your de…
This article covers how to install the Microsoft Windows Operating System (OS). What is covered in this article:  > Different Versions and Editions of the Windows OS  > Upgrading versus Fresh Installation of the OS           - Steps to take pr…
Windows 8 came with a dramatically different user interface known as Metro. Notably missing from that interface was a Start button and Start Menu. Microsoft responded to negative user feedback of the Metro interface, bringing back the Start button a…
With the advent of Windows 10, Microsoft is pushing a Get Windows 10 icon into the notification area (system tray) of qualifying computers. There are many reasons for wanting to remove this icon. This two-part Experts Exchange video Micro Tutorial s…

756 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question