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outlook 2010 on exchange 2010 disconnect message

Posted on 2014-07-28
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Last Modified: 2016-06-09
i have two users running windows 7, they cannot connect to exchange 2010 from outlook 2010, they are receiving a disconnect message.  They can log into another workstation and open outlook successfully
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Question by:Dougiesr
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Expert Comment

by:Tiva-IT
ID: 40224353
A couple of things to check - can you ping the exchange server by name, are they using DHCP to pick up correct network addresses if not try changing them to DHCP.
If you hold down the control key and right click the Outlook icon by the clock 2 extra command lines appear 'connection status' and 'test email auto configuration' what results do these give you?
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Author Comment

by:Dougiesr
ID: 40224421
Hello, Both users can ping the exchange server.  Also, both users are receiving these errors: cannot open your default e-mail folders.  you must connect to microsoft exchange with the current profile before you can synchronize your folders with your Outlook data file (.ost).  I have tried adding a new profile and still receive the same message.  I have tried removing 'cached mode' and it errors out right away with a message that they cannot connect to the exchange server.
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Author Comment

by:Dougiesr
ID: 40224423
Also, we're running the connect status test right now.  I'll add those results very soon.  Both users connect using dhcp.
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Expert Comment

by:Tiva-IT
ID: 40224431
Just a though but I have seen this before try testing with windows firewall disabled
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Author Comment

by:Dougiesr
ID: 40224460
i could not attach screen shots due to the privacy policy.  So hope this helps.
'test email auto configuration': using autodiscover box checked: autodiscover to the exchange server was successful.
'connection status': connecting to casarray.domain - status is connecting - then we receive a disconnect and so we can select reconnect in the connection status box.  but it just does that repeatly.
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Expert Comment

by:Tiva-IT
ID: 40224486
Try running from RUN box outlook.exe /rpcdiag and see where it is failing
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Expert Comment

by:Tiva-IT
ID: 40224495
I've also heard that a security log being full may also cause this problem
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Accepted Solution

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Tiva-IT earned 500 total points
ID: 40224500
Also as a test you could try adding the FQDN to the hosts file and see if that give you connectivity
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Author Comment

by:Dougiesr
ID: 40224511
so we're using group policy to enable firewall for all users computers.  These two users can log into another computer (with firewall enabled) and can successfully connect to exchange and receive email.
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Assisted Solution

by:Dougiesr
Dougiesr earned 0 total points
ID: 40224829
so the issue was that we had fqdn for the exchange server in the hosts file.  I removed it and now outlook is working.  thanks for your help.
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