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wanting configuration assistance with autodesk backburner

have one desktop unit runing autodesk premium suite, including 3dsmx 2015. Wanting to use Backburner to move the rendering to another pc on the network. Have installed backburner 2015 server/manager and monitor (all on the 2nd pc that i plan to use for rendering) and all come up. When i go to 1st pc with 3ds max and connect to the other unit to configure the rendering to it, backburner sees the job, sees the server to assign it to but receive the error "there is no valid server to process job" even though manager shows the server connected to it and monitor shows the job as waiting.....very frustrating piece of software
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columbiaG
Asked:
columbiaG
1 Solution
 
MereteCommented:
columbiaG, at a guess it sounds as if 3ds max is losing the Connection to the License Server
sourced from Auto Desk
http://knowledge.autodesk.com/support/3ds-max/learn-explore/caas/CloudHelp/cloudhelp/2014/ENU/Autodesk-Licensing/files/GUID-8A393D46-A525-4251-850A-65331A81010D-htm.html

When an Autodesk product is running, it communicates with the license server at regular intervals using a method known as the “heartbeat” signal. If the heartbeat signal is lost, the server tries to reconnect. If the server cannot reconnect, the user receives a license error.

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