Exchange Activesync Contact Edits Not Updating Both Ways Between Outlook and iPhone
Posted on 2014-07-28
Hi I have a client with activesync setup on her iphone from an exchange environment. One issue my client is having is contacts do not update when you edit them either from outlook or on the iphone. If you make an edit to a contact in outlook the edit does not sync to the contact on the iphone. Interestingly when you make an edit to a contact on the iphone rather than syncing to outlook a duplicate contact gets created in outlook for that contact.
We can create and delete new contacts both ways with no issue. Its just editing that is causing a problem. The user has multiple personal email accounts setup on her iphone and believes in the past she may have synced her personal contacts to the phone so perhaps some sort of duplication issue is causing this.
Any ideas would be appreciated.