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Exchange Activesync Contact Edits Not Updating Both Ways Between Outlook and iPhone

Posted on 2014-07-28
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Last Modified: 2014-08-14
Hi I have a client with activesync setup on her iphone from an exchange environment. One issue my client is having is contacts do not update when you edit them either from outlook or on the iphone. If you make an edit to a contact in outlook the edit does not sync to the contact on the iphone. Interestingly when you make an edit to a contact on the iphone rather than syncing to outlook a duplicate contact gets created in outlook for that contact.

We can create and delete new contacts both ways with no issue. Its just editing that is causing a problem. The user has multiple personal email accounts setup on her iphone and believes in the past she may have synced her personal contacts to the phone so perhaps some sort of duplication issue is causing this.

Any ideas would be appreciated.
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Question by:Lou1982
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Expert Comment

by:Alan Hardisty
ID: 40225259
The way to tell what is / isn't happening here is to make a change and then check using OWA what is / isn't pushed to the Exchange Server directly.

If a change in Outlook isn't reflected in OWA, then close Outlook, delete the Outlook .OST file and then fire up Outlook again (or create a new profile and add the same account).

If a change in a mobile device isn't reflected in OWA, then delete the account from the mobile device and then set it up again.

Alan
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Expert Comment

by:Alan Hardisty
ID: 40239748
What version of Exchange do you have?
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Author Comment

by:Lou1982
ID: 40239785
syncing between outlook and owa is fine. the problem is between outlook and the iphone. Some contacts update but most do not. I have not been able to figure a correlation for the ones that sync. For most contacts though when i make an edit in outlook the edit does not appear on the iphone contact, but when I make an edit on the iphone it will create a duplicate record of that contact in outlook rather than updating the record that already exists.
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Author Comment

by:Lou1982
ID: 40239787
Please note I deleted my previous message about the categories, that was not correct and contacts in all categories are having this issue. Thanks for your help
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Expert Comment

by:Alan Hardisty
ID: 40239820
Okay - what version of Exchange do you have and have you tried removing the contacts from the iPhone (Settings> Mail Contacts, Calendars> Select the Account> Turn off Contacts, wait for them to be removed and then turn the contacts on again)?

Alan
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Author Comment

by:Lou1982
ID: 40243565
We have exchange 2010. The client is currently out of the office. Do you suggest I just delete and reload the contacts on the iphone or delete and completely recreate the active sync account?
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Accepted Solution

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Alan Hardisty earned 500 total points
ID: 40244200
Just deleting the contacts and adding them back should suffice, but if that doesn't work, please delete the entire account, close the Mail, Contacts and Calendar Apps and then add the account back again.

Alan
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