Solved

Fax and Scan in Windows 7 - can't set up a fax account

Posted on 2014-07-29
14
1,038 Views
Last Modified: 2014-08-07
When trying to setup a fax account on a Windows 7 Ultimate 32 bit system I get the following error: "An error occurred. Please try the operation later or contact your administrator."

I saw this suggestion, but I don't have any subkeys under HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Fax\Accounts.
0
Comment
Question by:MacroShadow
  • 4
  • 4
  • 2
  • +1
14 Comments
 
LVL 50

Expert Comment

by:jcimarron
ID: 40227126
MacroShadow --
Does your PC have a fax modem?  Has it been set properly?
See instructions here
http://windows.microsoft.com/en-us/windows/set-computer-send-receive-faxes#1TC=windows-7
0
 
LVL 27

Author Comment

by:MacroShadow
ID: 40227216
jcimarron thanks for taking the time to respond.

The fax modem is installed properly, but anyway I don't think that's the issue. The problem seems to be setting up the fax account which is a Windows software feature and not related (at least to my understanding) to the hardware.
0
 
LVL 52

Accepted Solution

by:
Joe Winograd, EE MVE earned 500 total points
ID: 40237742
An idea is to (effectively) uninstall/reinstall it, except that being a "feature" (not a "program"), it's not really an uninstall/reinstall. Here are the steps:

Control Panel
Programs and Features
Turn Windows features on or off (on left side)
Print and Document Services
Expand the above
Windows Fax and Scan is probably checked
Un-check it

Back out completely and then follow the same steps again, this time checking the Windows Fax and Scan box. Maybe that "turn on/turn off" process will fix whatever is broken. Regards, Joe
0
Netscaler Common Configuration How To guides

If you use NetScaler you will want to see these guides. The NetScaler How To Guides show administrators how to get NetScaler up and configured by providing instructions for common scenarios and some not so common ones.

 
LVL 50

Expert Comment

by:jcimarron
ID: 40237765
MacroShadow--
Or run sfc /scannow from a Command Prompt.
0
 
LVL 43

Expert Comment

by:Davis McCarn
ID: 40237875
A few years ago, I was having fits trying to get m$ fax to work on my own PC and it turned out that the modem was not compatible.  Get the the make and model of your modem and check it here: http://www.microsoft.com/en-us/windows/compatibility/CompatCenter/Home (it will let you choose 7 AFTER you find the modem)
0
 
LVL 27

Author Comment

by:MacroShadow
ID: 40237894
Firstly, thanks to all of you for responding.

@Joe Winograd
Ok, did that. Some progress here, it no longer bombs away at the first step of setting up the fax, but it does at the last.

@jcimarron
Thanks, will try.

@DavisMcCarn
I don't think that's the issue. It seems to me to be software and not hardware related. It works fine on my main workstation (Win 7 32 bit) but not on the secondary laptop (Win 7 64 bit).
0
 
LVL 52

Expert Comment

by:Joe Winograd, EE MVE
ID: 40237899
> it no longer bombs away at the first step of setting up the fax, but it does at the last

What message does it give now? What's in the registry at <HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Fax\Accounts>?
0
 
LVL 43

Expert Comment

by:Davis McCarn
ID: 40238769
Are you trying to setup a shared fax to the desktop and is there even a modem in the laptop?
0
 
LVL 27

Author Comment

by:MacroShadow
ID: 40239322
Sorry for the delay, I'll get back to this in a day or two.
0
 
LVL 52

Expert Comment

by:Joe Winograd, EE MVE
ID: 40239329
No rush.
0
 
LVL 27

Author Closing Comment

by:MacroShadow
ID: 40246006
Wonder of wonders, I'm not sure what changed but it works now. Joe it seems that your idea together with giving the machine time to contemplate  ;-) did the trick.
0
 
LVL 52

Expert Comment

by:Joe Winograd, EE MVE
ID: 40246156
That's great news! Regards, Joe
0

Featured Post

Netscaler Common Configuration How To guides

If you use NetScaler you will want to see these guides. The NetScaler How To Guides show administrators how to get NetScaler up and configured by providing instructions for common scenarios and some not so common ones.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

New Windows 7 Installations take days for Windows-Updates to show up and install. This can easily be fixed. I have finally decided to write an article because this seems to get asked several times a day lately. This Article and the Links apply to…
By default the complete memory dump option is disabled in windows . If we want to enable the complete memory dump for a diagnostic purpose, we have a solution for it. here we are using the registry method to enable this.
This Micro Tutorial will teach you how to the overview of Microsoft Security Essentials. This is a free anti-virus software that guards your PC against viruses, spyware, worms, and other malicious software. This will be demonstrated using Windows…
This Micro Tutorial will give you a introduction in two parts how to utilize Windows Live Movie Maker to its maximum editing capability. This will be demonstrated using Windows Live Movie Maker on Windows 7 operating system.

777 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question