<div>
MacroShadow --<br />
Does your PC have a fax modem? &nbsp;Has it been set properly?<br />
See instructions here<br />
<a href="http://windows.microsoft.com/en-us/windows/set-computer-send-receive-faxes#1TC=windows-7" rel="ugc">http://windows.microsoft.com/en-us/windows/set-computer-send-receive-faxes#1TC=windows-7</a>
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MacroShadow --
Does your PC have a fax modem?  Has it been set properly?
See instructions here
http://windows.microsoft.com/en-us/windows/set-computer-send-receive-faxes#1TC=windows-7 [http://windows.microsoft.com/en-us/windows/set-computer-send-receive-faxes#1TC=windows-7]

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jcimarron thanks for taking the time to respond.<br />
<br />
The fax modem is installed properly, but anyway I don't think that's the issue. The problem seems to be setting up the fax account which is a Windows software feature and not related (at least to my understanding) to the hardware.
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jcimarron thanks for taking the time to respond.

The fax modem is installed properly, but anyway I don't think that's the issue. The problem seems to be setting up the fax account which is a Windows software feature and not related (at least to my understanding) to the hardware.

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MacroShadow--<br />
Or run <b>sfc /scannow </b> from a Command Prompt.
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MacroShadow--
Or run sfc /scannow from a Command Prompt.

<div>
A few years ago, I was having fits trying to get m$ fax to work on my own PC and it turned out that the modem was not compatible. &nbsp;Get the the make and model of your modem and check it here: <a href="http://www.microsoft.com/en-us/windows/compatibility/CompatCenter/Home" rel="ugc">http://www.microsoft.com/en-us/windows/compatibility/CompatCenter/Home</a>&nbsp;(it will let you choose 7 AFTER you find the modem)
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A few years ago, I was having fits trying to get m$ fax to work on my own PC and it turned out that the modem was not compatible.  Get the the make and model of your modem and check it here: http://www.microsoft.com/en-us/windows/compatibility/CompatCenter/Home [http://www.microsoft.com/en-us/windows/compatibility/CompatCenter/Home] (it will let you choose 7 AFTER you find the modem)

<div>
Firstly, thanks to all of you for responding.<br />
<br />
@Joe Winograd<br />
Ok, did that. Some progress here, it no longer bombs away at the first step of setting up the fax, but it does at the last.<br />
<br />
@jcimarron<br />
Thanks, will try.<br />
<br />
@DavisMcCarn<br />
I don't think that's the issue. It seems to me to be software and not hardware related. It works fine on my main workstation (Win 7 32 bit) but not on the secondary laptop (Win 7 64 bit).
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Firstly, thanks to all of you for responding.

@Joe Winograd
Ok, did that. Some progress here, it no longer bombs away at the first step of setting up the fax, but it does at the last.

@jcimarron
Thanks, will try.

@DavisMcCarn
I don't think that's the issue. It seems to me to be software and not hardware related. It works fine on my main workstation (Win 7 32 bit) but not on the secondary laptop (Win 7 64 bit).

<div>
&gt; it no longer bombs away at the first step of setting up the fax, but it does at the last<br />
<br />
What message does it give now? What's in the registry at &lt;HKEY_LOCAL_MACHINE\SOFTWA<wbr />RE\Microso<wbr />ft\Fax\Acc<wbr />ounts&gt;?
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> it no longer bombs away at the first step of setting up the fax, but it does at the last

What message does it give now? What's in the registry at <HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Fax\Accounts>?

<div>
Are you trying to setup a shared fax to the desktop and is there even a modem in the laptop?
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Are you trying to setup a shared fax to the desktop and is there even a modem in the laptop?

<div>
Sorry for the delay, I'll get back to this in a day or two.
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Sorry for the delay, I'll get back to this in a day or two.

<div>
Wonder of wonders, I'm not sure what changed but it works now. Joe it seems that your idea together with giving the machine time to contemplate &nbsp;;-) did the trick.
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Wonder of wonders, I'm not sure what changed but it works now. Joe it seems that your idea together with giving the machine time to contemplate  ;-) did the trick.

<div>
That's great news! Regards, Joe
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<div>
<div class="content wysiwyg-content">
When trying to setup a fax account on a Windows 7 Ultimate 32 bit system I get the following error: &quot;An error occurred. Please try the operation later or contact your administrator.&quot;<br />
<br />
I saw <a href="http://www.vistaheads.com/forums/microsoft-public-windows-vista-print-fax-scan/50649-fax-account-wizard-error-2.html#post208992" rel="ugc">this</a> suggestion, but I don't have any subkeys under HKEY_LOCAL_MACHINE\SOFTWAR<wbr />E\Microsof<wbr />t\Fax\Acco<wbr />unts.
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When trying to setup a fax account on a Windows 7 Ultimate 32 bit system I get the following error: "An error occurred. Please try the operation later or contact your administrator."

I saw this (http://www.vistaheads.com/forums/microsoft-public-windows-vista-print-fax-scan/50649-fax-account-wizard-error-2.html#post208992) suggestion, but I don't have any subkeys under HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Fax\Accounts.

Fax and Scan in Windows 7 - can't set up a fax account

Windows 7 is an operating system from Microsoft. Features include multi-touch support, a redesigned Windows Shell with a new taskbar, referred to as the Superbar, a home networking system called HomeGroup, and performance improvements.

Windows 7

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Printers and Scanners

This topic area includes legacy versions of Windows prior to Windows 2000: Windows 3/3.1, Windows 95 and Windows 98, plus any other Windows-related versions including Windows Mobile.