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Getting the error :  "setup was unable to open log file for writing" during an IE install.

Posted on 2014-07-29
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Last Modified: 2014-10-29
I am looking for the registry fix for this and not the pile of Microsoft non answers please that I have been spending the past hour wading through. I have used it twice but forgot to write it down for the future.

Thank you in advance for any help.
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Question by:Davidloc
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Expert Comment

by:jcimarron
ID: 40227540
Davidloc--
We really need more information.  What version of IE (9, 10, 11)?  32 or 64 bit?  What source (Windows Update, MS Download Catalog)?

Not clear about "I have used it twice but forgot to write it down for the future" .  Do you mean you have accessed a website with the Registry fix, but cannot remember what site?  Have you looked in History?
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Author Comment

by:Davidloc
ID: 40227555
I am using Windows 7 32 bit SP1 and using the standalone correct installer for IE 11 when IE 9 is the installed version. The standalone is a confirmed official download and was used successfully to install after I did this registry fix. I checked the history and it is not there.
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Author Comment

by:Davidloc
ID: 40227559
The posted fixes by MS do not work and there are no issues with the updater service
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Expert Comment

by:jcimarron
ID: 40227602
Davidloc--

You should be offered IE11 in Windows Update, unless you earlier hid it or blocked its installation (with the MS block).  Try to use that to install.

There is discussion about a somewhat similar problem, whether this is a bug in installer and a possible work around here
http://superuser.com/questions/671427/ie11-requires-itself-in-order-to-install
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Author Comment

by:Davidloc
ID: 40227643
I will continue to wade through the MS junk solutions and post it here when I find it . The solution is very specific to the exact problem the I have and I have a department with IE10 blocked and I unblocked the policy last week and am now doing a manual GPO push. It is affecting 184 machines or I would have just wiped that lot of them and re-imaged.  Again it is not an updater issue nor is it browser version specific.
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Accepted Solution

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Davidloc earned 0 total points
ID: 40229630
Found it, When you do an GPO prohibit on IE upgrades it makes an empty version key with the value "IsAllowed" set to 0 . The whole entry and key has to be deleted because the IE installer is not clever enough to realize that this is not an install but only a flag and then goes looking for a non-existent log file. Another gotcha on this is if you uninstall firefox without unsetting it as the default first then any subsequent upgrade of IE will blow up with the exact same error. The resolution in this case is to re-install Firefox and then set IE as the default and then uninstall Firefox.
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Expert Comment

by:jcimarron
ID: 40229705
Davidloc--
Thanks for telling us the fix.
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Author Closing Comment

by:Davidloc
ID: 40240771
This is the alternative to the standard fix for this problem offered everywhere else. If the Windows Automatic Updater fails then try a manual IE update to see if the error is the log file writing failure at the root of the cause.
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Expert Comment

by:Stefan_SS
ID: 40410800
And what is the place and the name for the key in the registry?

Thanks!
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Netscaler Common Configuration How To guides

If you use NetScaler you will want to see these guides. The NetScaler How To Guides show administrators how to get NetScaler up and configured by providing instructions for common scenarios and some not so common ones.

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