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windows 7 stuck at starting windows

Hi,

I had same problem that laptop did not get through "Starting Windows" part. So I restored windows 7 running on HP laptop to factory state. But the problem still exist. It worked fine for a few days but when I turn on the laptop today it could not pass the Starting Windows part.

I already run hardware diagnostic tools provided by HP at start-up but it found nothing. Would this be hardware issue or software issue?

SOLUTION

John

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jekautz

Can the computer start in Windows 7 Safe mode? If so, then their could be problems with a driver, service, or particular piece of software.

Educad

ASKER

I can start in Windows 7 safe mode and I am trying to update drivers now.

Educad

ASKER

Hi John
What do you mean by

It is not clear if people started using it

?

I tested the hard drive but found no errors.
bootable CD works fine..

John

I was asking if people were using the computer between the restore and the next breakdown. People sometimes damage operating systems.

Bootable CD fine and no hard drive errors then starts to point to something like overheating (check the fan for turning and for dirt), or some other hardware defect.