Solved

encrypted virus

Posted on 2014-07-29
3
291 Views
Last Modified: 2014-08-23
Have customer that has had computer attacked by the virus that encrypts files.  Is there a solution rather than be held hostage.
0
Comment
Question by:ycguy1117
3 Comments
 
LVL 4

Expert Comment

by:jekautz
ID: 40228455
Cleaning the computer from the infection is really no different than removing any other virus.  You can use just about any antivirus software for that.  If it encrypted your files then you have two choices 1) Pay the ransom 2) or Restore from backup.  Seriously, the encryption is so high that you will never decrypt it in your lifetime.
0
 
LVL 22

Accepted Solution

by:
David Atkin earned 500 total points
ID: 40228574
Restoring from a backup is your safest option here.  Remove the machine from the network, restore PC.

Personally I wouldn't pay the ransom fee as sometimes it doesn't work.  Its entirely your decision here though.  If the information on the machine is worth more than the ransom then its worth a try but I know people who have paid and have not been given a decryption key.

I suggest that you look at implementing a software restriction policy to reduce the risk on your machines in the future or download Cryptoprevent if its a small network. Have a read of the below article which is very informative:
http://www.bleepingcomputer.com/virus-removal/cryptolocker-ransomware-information
0

Featured Post

ScreenConnect 6.0 Free Trial

Discover new time-saving features in one game-changing release, ScreenConnect 6.0, based on partner feedback. New features include a redesigned UI, app configurations and chat acknowledgement to improve customer engagement!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
My files are missing from my Folder Lock encrypted folder 2 58
Unable to boot to safe made with Bitlocker 13 78
Anyone paid a Zepto/Locky ransom? 10 401
Header of docx file 17 103
There are many reasons malware will stay around and continue to grow as a business.  The biggest reason is the expanding customer base.  More than 40% of people who are infected with ransomware, pay the ransom.  That makes ransomware a multi-million…
Many companies are looking to get out of the datacenter business and to services like Microsoft Azure to provide Infrastructure as a Service (IaaS) solutions for legacy client server workloads, rather than continuing to make capital investments in h…
With Secure Portal Encryption, the recipient is sent a link to their email address directing them to the email laundry delivery page. From there, the recipient will be required to enter a user name and password to enter the page. Once the recipient …
The Email Laundry PDF encryption service allows companies to send confidential encrypted  emails to anybody. The PDF document can also contain attachments that are embedded in the encrypted PDF. The password is randomly generated by The Email Laundr…

777 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question