Still celebrating National IT Professionals Day with 3 months of free Premium Membership. Use Code ITDAY17

x
?
Solved

Why does my new Macbook Pro screen go dark when I disconnect it from a monitor?

Posted on 2014-07-29
16
Medium Priority
?
4,718 Views
Last Modified: 2014-08-04
I have a brand new Macbook Pro. I currently have two alternative monitors hooked up in my office at work - one DVI monitor and an HDMI TV. When I disconnect one or more of the monitor cables, my laptop screen goes dark. I am not able to get my laptop screen to come back on without restarting my machine.

I looked in Apple forums and it appears that this is a known issue, but none of the solutions seem to work for me. Can someone help me troubleshoot this problem? I am lost as to what to do next to make this work.
0
Comment
Question by:Brad Rubin
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 7
  • 5
  • 4
16 Comments
 
LVL 43

Accepted Solution

by:
Davis McCarn earned 1000 total points
ID: 40229975
Command-Ctrl-Eject will, at least get you an organized restart which is way better than forcing it.

But; here is also a thread abot making your own keyboard shortcut to "detect displays" which may solve your problem: http://forums.macrumors.com/showthread.php?t=296246
0
 
LVL 76

Expert Comment

by:Alan Hardisty
ID: 40230125
There is no Eject button on the new MacBook Pro's - or I'm going blind (they don't have a built-in CD/DVD drive).

I have two external monitors (both via DVI / Thunderbolt convertor) and whilst my screen goes black after something is unplugged, it doesn't stay black forever.

What version of the OS do you have and what the spec of the MacBook Pro?  13" or 15" ?

Alan
0
 
LVL 4

Author Comment

by:Brad Rubin
ID: 40230189
Alan, you are correct. No eject button.

I am running OSX 10.9.4
I have the 13" model.
0
Plug and play, no additional software required!

The ATEN UE3310 USB3.1 Gen1 Extender Cable allows users to extend the distance between the computer and USB devices up to 10 m (33 ft). The UE3310 is a high-quality, cost-effective solution for professional environments such as hospitals, factories and business facilities.

 
LVL 76

Expert Comment

by:Alan Hardisty
ID: 40230290
Okay - so you have the same one I do running the same version of OS.

What RAM / CPU did you get?  Don't image it's relevant but you never know.
0
 
LVL 76

Expert Comment

by:Alan Hardisty
ID: 40230297
Are you mirroring displays or extending displays?
0
 
LVL 43

Expert Comment

by:Davis McCarn
ID: 40230401
The power key replaces the eject key so Command-Ctrl-Power restarts it.

Did you read the article on creating your own hotkey for detect displays?
0
 
LVL 4

Author Comment

by:Brad Rubin
ID: 40232055
Processor: 2.8GHz Intel Core i7
Memory: 16GB 1600 MHz DDR3
Extending Displays

The hotkey article seems logical, but my system preferences are different than the screenshots and there is no '+' anywhere in the GUI to add a hotkey.
0
 
LVL 76

Expert Comment

by:Alan Hardisty
ID: 40232160
Oi!  You've got my machine!

If you just plug in the Thunderbolt to DVI connector on one monitor and then unplug it, do you get the same issue?

I don't use the HDMI connector and I don't have the problem so wondering if it is that that could be the issue.

Alan
0
 
LVL 43

Expert Comment

by:Davis McCarn
ID: 40232190
Yes, it seems they removed numerous options from the create hotkey menus and worse, I can't find a single script or utility that could then be linked to a hotkey.
I did have a thought though, Brad; what happens if you turn off the external display?
And, does the restart work?
0
 
LVL 4

Author Comment

by:Brad Rubin
ID: 40232206
I think the issue is when I disconnect the DVI monitor; I can't reproduce this problem with the HDMI disconnect.

I haven't tried the restart since I don't want to spend a ton of time fiddling with this at work; however, I will try that next.

The basic scenario though has been the computer is dark and the keyboard does not respond. This is why I have been doing a hard restart.

I appreciate your help. I will let you both know if I can get a solution. Please let me know if you have other ideas.
0
 
LVL 76

Expert Comment

by:Alan Hardisty
ID: 40232218
I'll break out my HDMI to DVI cable and see if I can reproduce the problem.  Hold fire!
0
 
LVL 43

Expert Comment

by:Davis McCarn
ID: 40232233
How are you connecting the DVI monitor to the macbook?  I have seen lots of issues with noncompliant adapters.
0
 
LVL 76

Expert Comment

by:Alan Hardisty
ID: 40232238
Okay - running one HDMI to DVI cable and one Thunderbolt to DVI connector and when I unplug either cable, the screens go black for a short while and then comes back up with my normal display!
0
 
LVL 4

Author Comment

by:Brad Rubin
ID: 40232242
I am using an Apple Thunderbolt Adapter for DVI. It is Apple issued and not aftermarket.

Screenshot attached.
0
 
LVL 76

Assisted Solution

by:Alan Hardisty
Alan Hardisty earned 1000 total points
ID: 40232255
Have you tried resetting the system management controller:

http://support.apple.com/kb/HT3964

(Extract):
Shut down the computer.
Plug in the MagSafe power adapter to a power source, connecting it to the Mac if its not already connected.
On the built-in keyboard, press the (left side) Shift-Control-Option keys and the power button at the same time.
Release all the keys and the power button at the same time.
Press the power button to turn on the computer.
Note: The LED on the MagSafe power adapter may change states or temporarily turn off when you reset the SMC.
0
 
LVL 4

Author Comment

by:Brad Rubin
ID: 40240308
Thanks for both of your efforts. I have created a hot key and will reset my system management controlled. Thanks for both of your input.
0

Featured Post

Independent Software Vendors: We Want Your Opinion

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

How can this article save you time AND money?  In just a few minutes you may discover something you didn't know existed that is easy enough for you to fix yourself!
Thanks to luck and dedication (hitting refresh every 5 seconds when the pre-orders were going live at midnight on April 10th) I managed to actually receive an Apple Watch on release day, April 24th. Which means I’ve been using it daily for just ov…
Finding and deleting duplicate (picture) files can be a time consuming task. My wife and I, our three kids and their families all share one dilemma: Managing our pictures. Between desktops, laptops, phones, tablets, and cameras; over the last decade…
Visualize your data even better in Access queries. Given a date and a value, this lesson shows how to compare that value with the previous value, calculate the difference, and display a circle if the value is the same, an up triangle if it increased…

688 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question