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how can i hide my keyboard typing (not to be seen by key loggers) when giving support by remote desktop sw (e.g.: teamvierwer)

Posted on 2014-07-30
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Last Modified: 2014-08-04
Hello,
i need to give remote support for my users to a device that resides in my customer network.
currently i connect to their laptop with teamviewer trough the internet (they open wireless for internet for example)  they have their laptop connected to the device (that i need to support) on another internet port on their laptop
i open putty on their laptop and connect to the supported device via SSH.
the problem is that if my customer has a key logger he can know the admin password to my device because i am working on his laptop via teamviewer and he can "record" all my keyboard typing.

is there a way to use a similar SW that encrypts my keyboard typing so my customer cannot know it...
or maybe a sw that will allow me to do these 2 stages connect to my customer laptop -->open SSH to the device that is connected to his laptop.
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Question by:sikadmin
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8 Comments
 
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Steve earned 500 total points
ID: 40232990
nope. if a keylogger is running it will capture anything typed in teamveiwer. this is due to how things like teamviewer works with the keyboard input system.

you may need to look for alternative ways to connect to the devices you need to support.
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Author Comment

by:sikadmin
ID: 40233442
Hello,
Do you know such a tool ?
that can connect with SSH over the internet to a specific port in the customer laptop (without installing port forwarder on his computer ?
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LVL 27

Expert Comment

by:Steve
ID: 40235783
Nope. Youll need a port open to use any kind of tool. Teamviewer etc all work by creating an outbound connection. You may need tools that work inbound and therefore need ports forwarding.
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Author Comment

by:sikadmin
ID: 40236348
so basically you say
if i onstall a port forwarder on my customer laptop , i can just use putty from my desktop and connet to the device trough SSH, correct ?
do you know a good tool for this, i mean a good SW for port forwarding , that maybe i can even install with a pre configuration without having my client need to do anything ?
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LVL 27

Expert Comment

by:Steve
ID: 40237063
The port forward would need to be configured on their firewall/router, not on the pc.
As long as you ensure your passwords are secure and no default accounts are left easy to get into you should be fine to access the device externally.
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Author Comment

by:sikadmin
ID: 40237065
they way i work is that i need to be able to connect to the user laptop by internet while he is connected to the device with another Ethernet port on his computer (this is inside his network)
the customers companies will never let me install anything on their  firewall/router
the question is do you know a good port forwarder SW that can be run without installation like an exe. ?
thanks
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LVL 27

Expert Comment

by:Steve
ID: 40237848
Nope. Sorry mate. Try logging another Q to see if anyone knows of one.
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Author Comment

by:sikadmin
ID: 40238304
Thank you very much for your help !
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