Change Outlook 2010's Junkmail Settings

One of my clients receives important mail that always goes to his junk mail. He doesn't always notice it and it causes a delay in processing that info.

He already listed the sender as safe in Outlook but the problem continues.

How do I change the Outlook settings to lower the junk mail rating so less mail goes into junk and to determine what rating the good mail receives that goes into junk?
LVL 25
Tony GiangrecoAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

JohnBusiness Consultant (Owner)Commented:
You can set the overall Junk Mail filter setting to High, Medium and Low.

Take a look at the Junk Mail icon, then settings and review the settings and settings tabs. Make sure the sender in the case above shows up correctly in the safe senders list. This works fine for me. Use the domain of the sender above.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Tony GiangrecoAuthor Commented:
That has already been done.
0
JohnBusiness Consultant (Owner)Commented:
You might wish to repair Office because if the domain of the sender is in the safe sender list, then it should not go to junk.
0
Alexei KuznetsovMicrosoft Outlook MVPCommented:
What type of account do you use? Because it may be Exchange that puts your emails to Junk.
0
Tony GiangrecoAuthor Commented:
Its a pop3 acct
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Outlook

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.