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That has already been done.
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You might wish to repair Office because if the domain of the sender is in the safe sender list, then it should not go to junk.
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You might wish to repair Office because if the domain of the sender is in the safe sender list, then it should not go to junk.

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What type of account do you use? Because it may be Exchange that puts your emails to Junk.
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What type of account do you use? Because it may be Exchange that puts your emails to Junk.

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One of my clients receives important mail that always goes to his junk mail. He doesn't always notice it and it causes a delay in processing that info. <br />
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He already listed the sender as safe in Outlook but the problem continues.<br />
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How do I change the Outlook settings to lower the junk mail rating so less mail goes into junk and to determine what rating the good mail receives that goes into junk?
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One of my clients receives important mail that always goes to his junk mail. He doesn't always notice it and it causes a delay in processing that info. 

He already listed the sender as safe in Outlook but the problem continues.

How do I change the Outlook settings to lower the junk mail rating so less mail goes into junk and to determine what rating the good mail receives that goes into junk?

Change Outlook 2010's Junkmail Settings

Microsoft Outlook is a personal information manager from Microsoft, available as a part of the Microsoft Office suite. Although often used mainly as an email application, it also includes a calendar, task manager, contact manager, note-taker, journal, and web browser.

Outlook

Windows 7 is an operating system from Microsoft. Features include multi-touch support, a redesigned Windows Shell with a new taskbar, referred to as the Superbar, a home networking system called HomeGroup, and performance improvements.

Windows 7

An email client, email reader or more formally mail user agent (MUA) is a computer program in the category of groupware environments used to access and manage a user's email. A web application that provides message management, composition, and reception functions may internally act as an email client; as a whole, it is commonly referred to as webmail. Likewise, email client may be referred to a piece of computer hardware or software whose primary or most visible role is to work as an email client. Email clients can also have other systems, like calendars, notes and contact managers.