Francis Michael
asked on
On SharePoint 2010, users cannot access intranet and internet sites using domain friendly names
Users could access sharepoint intranet site and internet site using the domain friendly names. Now they can access intranet site and internet site using IP addresses only. Further, when they access the site, it not possible for them to make edits to calendar or change content, upload documents, etc. As sys admin I make the changes on their behalf directly on the SharePoint WFE. I was advised to take a look at AAM on Central Admin. 2 screenshots attached. One shows what the user sees when they attempt to make changes, e.g. to calendar. The second screenshot shows current AAM settings on server. Please advice how to resolve this issue. Thank you in advance. (FYI - I cannot pinpoint what may have caused this issue to being with).
current-AAM-mapping.png
What-the-user-sees-when-trying-to-make-c
current-AAM-mapping.png
What-the-user-sees-when-trying-to-make-c
In regards to DNS, I would make sure there are static A records for
sharepoint 192.168.1.13
under yourdomain.org
sharepoint 192.168.1.13
under yourdomain.org
ASKER
Iammontoya / Joshua G,
Steps taken:
1. Checked IIS settings (Bindings / SSL)
2. Added static A record for sharepoint 192.168.1.13 to yourdomain.org (as suggested)
Result:
1. Intranet access is working. Users can access the link http://sharepoint2010/default.aspx. Also, users can add content to web page.
2. Internet access issue remains unresolved. Users can only access it via the public IP address.
If you have any ideas or suggestions, please let me know. Thank you in advance.
Steps taken:
1. Checked IIS settings (Bindings / SSL)
2. Added static A record for sharepoint 192.168.1.13 to yourdomain.org (as suggested)
Result:
1. Intranet access is working. Users can access the link http://sharepoint2010/default.aspx. Also, users can add content to web page.
2. Internet access issue remains unresolved. Users can only access it via the public IP address.
If you have any ideas or suggestions, please let me know. Thank you in advance.
For the internet access, I would check all DNS Servers to make sure that they have valid public DNS servers in the DNS list under Network Connections > (Local Area Network) > Internet Protocol Version 4 Properties > Advanced > DNS Tab
These can be your ISP DNS servers or you can use public DNS like Google
8.8.8.8
8.8.4.4
These can be your ISP DNS servers or you can use public DNS like Google
8.8.8.8
8.8.4.4
ASKER
Joshua,
I went to www.mxtoolbox.com to check "A" records. Check for mydomain.org and it resolved correctly. Checked for sharepoint.mydomain.org and it did not resolve correctly. The Public IP is not what it should be. Could this be the cause? See screenshots.
DNS-lookup-for-domain-result.png
I went to www.mxtoolbox.com to check "A" records. Check for mydomain.org and it resolved correctly. Checked for sharepoint.mydomain.org and it did not resolve correctly. The Public IP is not what it should be. Could this be the cause? See screenshots.
DNS-lookup-for-domain-result.png
Yes, that would be the issue for users that are trying to access sharepont from outside the network. It needs to be the public IP address that is forwarded to 192.168.1.13 internally
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ASKER
Pointer records were added to SharePoint's public url and it is up and running. Thank you for pointing me in the right direction.
Glad I could help!
Central Admin app pool (looks like you've done this)
IIS settings
DNS servers
those are the places I would check first