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outlook 2003 won't open

Posted on 2014-07-30
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Last Modified: 2014-08-08
Hi,
I have a new client who uses Windows XP with Office 2003.  His Outlook will not open.  The only way for Outlook to open, albeit slowly, is to first open Word and type something on a blank page, then Outlook can be opened
Any ideas on how this can be solved (other than installing newer versions)
Thanks
Jeannie
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Question by:data-informatique
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Murali Reddy earned 2000 total points
ID: 40229848
start the outlook in safe mode to see if any plugins are causing the issue.

Start-- Run and then type

Outlook /Safe

or

Outlook.exe /safe
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