Why doesn't sysprep run

Trying to image Hp Probook 450 Windows 7, 64x, and sysprep won't run.
folly15IT Applications CoordinatorAsked:
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Adam LeinssServer SpecialistCommented:
See http://kb.vmware.com/kb/20019322

You can zip those up and attach them to your question
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Seth SimmonsSr. Systems AdministratorCommented:
what does sysprep do?
does it give an error when running?
what options do you select?
need to provide more details
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folly15IT Applications CoordinatorAuthor Commented:
Question was answered.  The solution received from Microsoft which was to reinstall windows and recreate the image and it worked.  We were able to successfully use sysprep then.
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