Solved

Exchange 2013 Activesync unable to verify account

Posted on 2014-07-30
5
61 Views
Last Modified: 2015-06-01
I am unable to get ActiveSync on an iPhone to connect to Exchange 2013.  I get the error unable to verify account.  However, I use the same settings I can gain access to OWA on Exchange server.
0
Comment
Question by:Johnquinlan3735
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
  • 2
5 Comments
 
LVL 11

Expert Comment

by:Forrest Burris
ID: 40229895
I've seen this before when users have Exchange Activesync disabled in their Mailbox Features. Open up the Exchange management console and check Recipient Configuration / Mailbox. I forget where it is for 2013, it'll be something similar. Double check the user mailbox to make sure Activesync isn't disabled.
0
 

Author Comment

by:Johnquinlan3735
ID: 40230039
I checked Exchange 2013 and it is not disabled.
0
 
LVL 76

Expert Comment

by:Alan Hardisty
ID: 40230110
Please have a read of my article (which is also relevant to Exchange 2013) and check that the accounts have the inherited permissions and that the user isn't a member of one of the groups mentioned:

http://www.experts-exchange.com/Software/Server_Software/Email_Servers/Exchange/A_2861-Activesync-Working-But-Only-For-Some-Users-On-Exchange-2007-2010.html

Alan
0
 

Author Comment

by:Johnquinlan3735
ID: 40230179
I read the article and checked the inheritable permissions.  It did not help.  For some further information.  I setup a user last week and it had not worked until an hour an ago. Before that I had rebooted the server.  However, it only works occasionally. It connects but says Cannot Get Mail  The connection to the server failed.  But sometimes it works.  I setup another user today on ActiveSync and it Verify the User and does not work.
0
 
LVL 76

Accepted Solution

by:
Alan Hardisty earned 500 total points
ID: 40230281
Okay - please visit https://testexchangeconnectivity.com and run the Activesync test and see what pops out in the results.

If you can expand anything (if it fails) and then post the juicy bits then we might be able to help further.

Thanks

Alan
0

Featured Post

Salesforce Has Never Been Easier

Improve and reinforce salesforce training & adoption using WalkMe's digital adoption platform. Start saving on costly employee training by creating fast intuitive Walk-Thrus for Salesforce. Claim your Free Account Now

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article will help to fix the below error for MS Exchange server 2010 I. Out Of office not working II. Certificate error "name on the security certificate is invalid or does not match the name of the site" III. Make Internal URLs and External…
Check out this step-by-step guide for using the newly updated Experts Exchange mobile app—released on May 30.
The video tutorial explains the basics of the Exchange server Database Availability groups. The components of this video include: 1. Automatic Failover 2. Failover Clustering 3. Active Manager
This video demonstrates how to sync Microsoft Exchange Public Folders with smartphones using CodeTwo Exchange Sync and Exchange ActiveSync. To learn more about CodeTwo Exchange Sync and download the free trial, go to: http://www.codetwo.com/excha…

695 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question