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Lenovo T430S notebook 200GB <unknown> file? can't see or delete

Posted on 2014-07-30
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Last Modified: 2014-08-02
I have a Lenovo T430S notebook.  The HD is 450GB total and there is only 14GB of free space. The following space usage:
 - programs 11GB
 - program data 5GB
 - SWTOOLS 4GB
 - Users 147GB
 - Windows 25GB
 - Lenovo Recovery Q: 15GB
So I should have >200GB of free space. When I run WinDirStat I see <Unknown> 230GB that it will not let me delete.  I am not sure, but I think the problem may be that during a backup with the Lenovo Rescue and Recovery software, it was backing up to the C: drive and the back-up software crashed leaving a big section of the C: drive that I cannot view with the Lenovo software or Windows Explorer.  This is just a guess.
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Question by:StevenExperts
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LVL 93

Expert Comment

by:John Hurst
ID: 40230223
Look in Computer, Right Click, Manage and then Disk Management. You should see the space in a hidden partition.

I think you are correct about Rescue and Recovery taking the space. It should be set for fewer backups or turned off if you do not need it.

Please let us know if this is the case.     Thinkpads_User
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Author Comment

by:StevenExperts
ID: 40230246
Please see the attached - I don't see a hidden partition.
R&R is turned off and there are no back-ups that can be viewed thru R&R.
2014-07-30-Disk-Management.pdf
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LVL 93

Expert Comment

by:John Hurst
ID: 40230270
Try running WinDirStat with Run as Administrator or try Tree Size (Jam Software). Windows can also make backups (Action Center, Maintenance) so check there as well.

But see if Tree Size can tell you where the space has gone. It has an admin mode and can see everything. I use it all the time.
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Author Comment

by:StevenExperts
ID: 40230287
Already ran WinDirStat - please see attached.
I will try Tree Size.
2014-07-30-WinDirStat.pdf
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LVL 93

Expert Comment

by:John Hurst
ID: 40230298
I do not see Unknown in Tree Size, so hopefully it can find it for you.

it was backing up to the C: drive and the back-up software crashed leaving a big section of the C:

It could be an error on the drive as well.
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Author Comment

by:StevenExperts
ID: 40230316
here is the Tree Size screen shot
yep, it's R&R
how do I delete?
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LVL 93

Expert Comment

by:John Hurst
ID: 40230328
There is no screenshot (but that is fine).

Run R&R and find / delete backups. I would delete all backups if the machine is working correctly. Then set R&R as you like or turn it off.
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Author Comment

by:StevenExperts
ID: 40230341
R&R has been turned off.  There our no back-ups that can be seen thru R&R.
2014-07-30-tree-size.pdf
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Author Comment

by:StevenExperts
ID: 40230343
here is a screen shot of R&R
2014-07-30-rescue-and-recovery.pdf
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LVL 93

Accepted Solution

by:
John Hurst earned 500 total points
ID: 40230364
When I am in Tree Size (administrator) just now and right click on a folder, I can delete it.

Go VERY carefully, but perhaps you can delete the orphan folder in Tree Size. I have not tried such a thing.
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Author Comment

by:StevenExperts
ID: 40230434
DONE!  Thanks for your great advice!
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Author Comment

by:StevenExperts
ID: 40230451
I've requested that this question be closed as follows:

Accepted answer: 0 points for StevenExperts's comment #a40230434

for the following reason:

was able to delete the Lenovo R&R backup files (that could not be found with R&R) with Tree Size as administrator
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Author Comment

by:StevenExperts
ID: 40230443
I do not understand the points.  Why 0 points for this?
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LVL 93

Expert Comment

by:John Hurst
ID: 40230452
I have done an objection to reopen the question.

You should select my answer and not your answer (which is why the zero points).

Also don't defer the accept - Just accept the answer now.

I am glad it worked and was happy to help.
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LVL 93

Expert Comment

by:John Hurst
ID: 40230511
Thanks Steven.
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