Sage 50 Accounts 2014

Posted on 2014-07-30
Last Modified: 2014-09-15
Hi All,

I have a problem with a clients server, it appears a Sage update has caused a problem on the 2012 Server and will not allow me to install Sage on the server again, we are installing sage on the server so remote users can access.

The error part way though the install is attached, I have called sage support and they have asked me to try the following

- delete all the sage files and try again under a different directory
- logon as a different administrator and try the install
- download the installer from their website
- run sfc /scannow on the server

And still nothing. they are putting this error down to permissions but I am logged in as the admin.

Any ideas?

Question by:ryank85
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LVL 10

Accepted Solution

Bruce Denney earned 500 total points
ID: 40231314
see this

It could be a corrupt folder, so try installing to a different location or doing a clean reinstall following the instructions here.

Author Comment

ID: 40240651

Tried all this with no luck, sage support have no idea, they keep going back to the permissions but I know I have full access.

I have even tried starting the windows installer service as this was setup to manual start up.

Ran malware bytes scan

Ran sfc /scannow and this comes back ok with no errors

There is no anti virus software on the server causing to the block the access.

Anything else I can try, I'm puzzled, they have said removed .NET Framework from the server and re-install, when I check roles under management I can see 3.5 and 4.0 installed, can I remove these and re-install without causing more problems?

LVL 10

Expert Comment

by:Bruce Denney
ID: 40241966
The clean reinstall I posted instructions for requires you to uninstall .net

If you don't follow the clean re-install instructions then you have not done a clean re-install.

Please take a bit of time and follow the instructions do a clean reinstall, there are lot of little odd files to delete, you may find some assemblies will not uninstall but do the best you can.

The alternative, is to reinstall the server OS and that is a big pain.
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Author Comment

ID: 40246202
Hi Bruce

I have been onto Sage again and I am a little concerned about what they are telling me to do.

As per your link it says remove .NET framework. Sage has asked me to go into Windows Features and remove .NET 4.5 however when do I this I get following message, however if I remove this feature will it cause problems with everything else, i.e. active directory services/RRAS etc?

LVL 10

Expert Comment

by:Bruce Denney
ID: 40246477
I understand you reluctance, but if .net is broken it has to be fixed.

you could try the MS repair tool

There are some "last ditch" tools out there to clean up and fix broken .net installations.
I have used them in the past and they have worked on some occasions and not on others.

Uninstall and reinstall is the way that always works to fix these things.

Perhaps just uninstalling and reinstalling the 4.5 updates might work.  
One has to assume that out of the box .net would have been working as it is integral to a lot of things in Server 2012 and it is an update to it that has not install properly or gone wrong.

I suspect that whilst things might break when you uninstall .net they will work again after reinstalling.  
Perhaps we could see if there are any .net experts out there who could offer some additional input as that is where this issue has led.

Author Comment

ID: 40246523
Thanks Bruce. I will try the fixes tomorrow and if that doesn't work I will reinstall over the weekend.

Author Comment

ID: 40252578
Hi Bruce

I tried the repair from the above link and that didn't work. I had Sage Support dial into the server and they have told to me log on to the server as local administrator and remove .NET 4.5 from Roles and Features and then try and resinstall Sage again as this install .NET 4.0 from the installer. They have also mentioned that removing 4.5 from the server will not cause any problems as per the image in the earlier post?

They said it makes a difference when installing from the local admin rather than the domain admin? is that right as I don't know the local admin password

I could reset using this guide I guess

LVL 10

Expert Comment

by:Bruce Denney
ID: 40252634
Yes, Local Admin is NOT the same as Domain Admin (even though domain admin appears to have local rights).

You really don't know the Local Admin password?  Did someone else  set the Server up and not record it?

You had a look to see what local admins exist?  Tried common passwords - blank password/domain admin password/old admin password?

Can you create a new local admin user as domain admin?

Author Comment

ID: 40252647
I setup the local admin with the same password as the domain on setup and that doesn't work for some reason. Strange I know. Hence why I need to change password for create new local admin account. Can I do this from the command prompt net user admin1 Password123 for example then add them to the admin group?
LVL 10

Expert Comment

by:Bruce Denney
ID: 40252715
I have no idea, try it and see.

Author Comment

ID: 40254066
That command only amends the domain admin user.  

After further investigation the server I have doesn't have local admin as it's a domain controller. Therefore I have been told the domain admin is fine to remove the .net from the server.

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