Outlook 2013 won't connect to Exchange Online after upgrade from Outlook 2007
Posted on 2014-07-31
I had Office 2007 Pro installed on my laptop and put in the CD for Office 2013 Home & Business so I could upgrade to the newest version of the MS Office suite.
The CD started installing Office immediately and without any user input at all (I found this really annoying).
Anyway - once the installation was finished I tried to open MS Outlook 2013 and it started to load my Exchange profile. After about 3 minutes, the program returned an error saying it could not open.
So I thought maybe it was a profile corruption, and removed my profile.
When I attempt to recreate the profile it tries to connect to our Office 365 Exchange Online server and fails to connect. It shows an error "the action could not be completed. the connection to microsoft exchange is unavailable". It will not proceed past this point no matter what I try.
If I try to open Outlook without a profile and proceed through the wizard without adding an email account, the Outlook program runs fine with the default "Outlook" profile being created.
Other Exchange Online user accounts will not work with my computer either.
On another computer that has Office 2013 Standard (as part of a different companies VLA) installed, I can create my profile and load Outlook 2013 without any trouble at all.
I do note that the Office15 folder in Program Files is filled with the Office installation as expected, but on my computer, the Office15 folder has completely different contents. Is this just because of the different installs (retail H&B vs volume license Standard)?
Anyway - does anyone have any suggestions I can try for Outlook 2013 on my computer?
Outlook 2007 was working fine with our Exchange Online configuration.
Thanks in advance