Solved

Sonv Vaio - there is no sound (apps return error), with the only workaround being to disable and enable the device?

Posted on 2014-07-31
13
32 Views
Last Modified: 2016-02-24
I have a customer with a new (ish) Sony SVF1521Q1EB.

For the most part, the sound does not work, with applications reporting an error or simply not playing (rather than just 'no sound' coming out of the speakers).

The only workaround is for the customer to disable and enable the sound card from device manager (I have to do it for them).

Other than when attempting to play sound, the laptop reports no issues with devices or drivers - I have downloaded and updated the sound card driver for seemingly the latest (march 2014), but this has not helped?

Any help would be appreciated?

I have limited access to the laptop, so a collection of possible solutions would be preferable before I am next able to get to the laptop.

Thanks again...
0
Comment
Question by:hcittech
  • 4
  • 4
  • 3
  • +1
13 Comments
 
LVL 10

Expert Comment

by:Korbus
ID: 40231624
Does sony have a diagnostic CD or boot partition?  I would test with this to eliminate hardware issues first, as it's quick and simple.
Correct drivers + popup errors leads me to think hardware issues.

On the other hand, you mentioned disabling and enabling the card in device manager, does this actually get sound to play properly?  (if so, that would point AWAY from hardware as the issue.)
0
 
LVL 91

Expert Comment

by:nobus
ID: 40233551
look if it has warranty left - and have it repaired under warranty!
0
 

Author Comment

by:hcittech
ID: 40238665
Thank you both,

I think I need to contact Sony as to whether they have diagnostic tool (nothing came with it) or whether it is a problem they are aware of (yes, it is under warranty).

I just wanted to avoid contacting Sony where possible, as they'll (manufacturers) often make the end user jump through pointless hoops, typically resulting in a wipe and reload, only to find it was something silly...

I'll see what Sony say.

Thanks
0
 
LVL 10

Expert Comment

by:Korbus
ID: 40238919
>>I just wanted to avoid contacting Sony where possible

Agreed!  Their support is so poor (at lest the times I've had to call them for clients), that now I recommend AGAINST  Sony computers, when asked.  

Tech support tip:  don't be afraid to ask for someone else if the person is clueless, or not REALLY listening to you.  This alone has saved me hours!
0
 
LVL 91

Expert Comment

by:nobus
ID: 40239094
don't contact Sony -  but the seller !
you should have warranty
0
 
LVL 10

Expert Comment

by:Korbus
ID: 40239132
Contact the seller?  Unless the computer is new (still within return period), and you want it replaced,  sellers have always referred me to the manufacturer, as they are the ones who provide the warranty.

Does this work for you under other circumstances, nobus? Who do you buy from?
0
Give your grad a cloud of their own!

With up to 8TB of storage, give your favorite graduate their own personal cloud to centralize all their photos, videos and music in one safe place. They can save, sync and share all their stuff, and automatic photo backup helps free up space on their smartphone and tablet.

 
LVL 91

Expert Comment

by:nobus
ID: 40239164
here it is the seller who is responsible to the buyer for the warranty.
What he does  with the manufacturer is another story
0
 
LVL 10

Expert Comment

by:Korbus
ID: 40239278
Sorry to get sidetracked on your Question hcitech, but this is really interesting!

Where is "here" nobus, Europe? (I'm in the USA.)
So how does the seller know if the problem is actually covered by the warranty, as opposed to some software issue, or something like that?  Do all computer re-sellers therefore NEED to have a tech-support department?
0
 
LVL 91

Expert Comment

by:nobus
ID: 40239302
i won't start that discussion here; but believe me; he has to judge the state of the PC,, fault, and warranty  -and do the rest for 2 years - in Europe
0
 
LVL 70

Expert Comment

by:Merete
ID: 40240566
(apps return error), which apps is this hcittech
lets start with fixing the apps problem as I have no idea..no eyes on..like you I also need these details to accurately provide feedback.
What's if for? Video playback some form of capturing live or playing a live stream.
How is it relate to outgoing sound through the speakers?
Trying to put together a picture here what action is being performed.
With some video when and if the video is coded with ac3 it wont play unless the right codecs are installed. But this problem is an apps that is failing is the cause and stops functioning?
Laptops when doing a lot of video work can get hot as well.
Please provide more details.
Regards Merete
0
 

Accepted Solution

by:
hcittech earned 0 total points
ID: 40765007
Late update...

The problem has cured itself, so I have been unable to test any further resolutions?

Thank you everyone
0
 
LVL 70

Expert Comment

by:Merete
ID: 40765973
It was probably just over heating a bit letting it cool down rectified it?
0
 

Author Closing Comment

by:hcittech
ID: 41478469
No solution - it just resolved itself?
0

Featured Post

New My Cloud Pro Series - organize everything!

With space to keep virtually everything, the My Cloud Pro Series offers your team the network storage to edit, save and share production files from anywhere with an internet connection. Compatible with both Mac and PC, you're able to protect your content regardless of OS.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Toshiba Laptop Drivers... 32 296
how to extend windows 10 pc to smart tv 10 70
Windows 10 Laptop very slow 17 95
Laptop recommendation for CPA accountant 8 70
Two to three times a week, some version of the question below is posted: "I have a laptop that (was given to me / I bought on ebay / I forgot the password for).  I can't (start it / upgrade the BIOS / change BIOS settings) because it's asking for…
Computer running slow? Taking forever to open a folder, documents, or any programs that you didn't have an issue with before? Here are a few steps to help speed it up. The programs mentioned below ALL have free versions, you can buy them if you w…
This video explains how to create simple products associated to Magento configurable product and offers fast way of their generation with Store Manager for Magento tool.
Delivering innovative fully-managed cloud services for mission-critical applications requires expertise in multiple areas plus vision and commitment. Meet a few of the people behind the quality services of Concerto.

948 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

17 Experts available now in Live!

Get 1:1 Help Now