?
Solved

Sonv Vaio - there is no sound (apps return error), with the only workaround being to disable and enable the device?

Posted on 2014-07-31
13
Medium Priority
?
48 Views
Last Modified: 2016-02-24
I have a customer with a new (ish) Sony SVF1521Q1EB.

For the most part, the sound does not work, with applications reporting an error or simply not playing (rather than just 'no sound' coming out of the speakers).

The only workaround is for the customer to disable and enable the sound card from device manager (I have to do it for them).

Other than when attempting to play sound, the laptop reports no issues with devices or drivers - I have downloaded and updated the sound card driver for seemingly the latest (march 2014), but this has not helped?

Any help would be appreciated?

I have limited access to the laptop, so a collection of possible solutions would be preferable before I am next able to get to the laptop.

Thanks again...
0
Comment
Question by:hcittech
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 4
  • 3
  • +1
13 Comments
 
LVL 10

Expert Comment

by:Korbus
ID: 40231624
Does sony have a diagnostic CD or boot partition?  I would test with this to eliminate hardware issues first, as it's quick and simple.
Correct drivers + popup errors leads me to think hardware issues.

On the other hand, you mentioned disabling and enabling the card in device manager, does this actually get sound to play properly?  (if so, that would point AWAY from hardware as the issue.)
0
 
LVL 92

Expert Comment

by:nobus
ID: 40233551
look if it has warranty left - and have it repaired under warranty!
0
 

Author Comment

by:hcittech
ID: 40238665
Thank you both,

I think I need to contact Sony as to whether they have diagnostic tool (nothing came with it) or whether it is a problem they are aware of (yes, it is under warranty).

I just wanted to avoid contacting Sony where possible, as they'll (manufacturers) often make the end user jump through pointless hoops, typically resulting in a wipe and reload, only to find it was something silly...

I'll see what Sony say.

Thanks
0
ATEN's HDBaseT Presentation at InfoComm 2017

Hear ATEN Product Manager YT Liang review HDBaseT technology, highlighting ATEN’s latest solutions as they relate to real-world applications during her presentation at the HDBaseT booth at InfoComm 2017.

 
LVL 10

Expert Comment

by:Korbus
ID: 40238919
>>I just wanted to avoid contacting Sony where possible

Agreed!  Their support is so poor (at lest the times I've had to call them for clients), that now I recommend AGAINST  Sony computers, when asked.  

Tech support tip:  don't be afraid to ask for someone else if the person is clueless, or not REALLY listening to you.  This alone has saved me hours!
0
 
LVL 92

Expert Comment

by:nobus
ID: 40239094
don't contact Sony -  but the seller !
you should have warranty
0
 
LVL 10

Expert Comment

by:Korbus
ID: 40239132
Contact the seller?  Unless the computer is new (still within return period), and you want it replaced,  sellers have always referred me to the manufacturer, as they are the ones who provide the warranty.

Does this work for you under other circumstances, nobus? Who do you buy from?
0
 
LVL 92

Expert Comment

by:nobus
ID: 40239164
here it is the seller who is responsible to the buyer for the warranty.
What he does  with the manufacturer is another story
0
 
LVL 10

Expert Comment

by:Korbus
ID: 40239278
Sorry to get sidetracked on your Question hcitech, but this is really interesting!

Where is "here" nobus, Europe? (I'm in the USA.)
So how does the seller know if the problem is actually covered by the warranty, as opposed to some software issue, or something like that?  Do all computer re-sellers therefore NEED to have a tech-support department?
0
 
LVL 92

Expert Comment

by:nobus
ID: 40239302
i won't start that discussion here; but believe me; he has to judge the state of the PC,, fault, and warranty  -and do the rest for 2 years - in Europe
0
 
LVL 70

Expert Comment

by:Merete
ID: 40240566
(apps return error), which apps is this hcittech
lets start with fixing the apps problem as I have no idea..no eyes on..like you I also need these details to accurately provide feedback.
What's if for? Video playback some form of capturing live or playing a live stream.
How is it relate to outgoing sound through the speakers?
Trying to put together a picture here what action is being performed.
With some video when and if the video is coded with ac3 it wont play unless the right codecs are installed. But this problem is an apps that is failing is the cause and stops functioning?
Laptops when doing a lot of video work can get hot as well.
Please provide more details.
Regards Merete
0
 

Accepted Solution

by:
hcittech earned 0 total points
ID: 40765007
Late update...

The problem has cured itself, so I have been unable to test any further resolutions?

Thank you everyone
0
 
LVL 70

Expert Comment

by:Merete
ID: 40765973
It was probably just over heating a bit letting it cool down rectified it?
0
 

Author Closing Comment

by:hcittech
ID: 41478469
No solution - it just resolved itself?
0

Featured Post

Free Tool: SSL Checker

Scans your site and returns information about your SSL implementation and certificate. Helpful for debugging and validating your SSL configuration.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Before accusing the battery of being bad be sure to test if the Power Adaptor is working properly. Click Here(http://www.experts-exchange.com/Hardware/Laptops_Notebooks/A_3413-Check-Laptop-Power-Adapter-Voltage.html) . From the first time you ch…
Lithium-ion batteries area cornerstone of today's portable electronic devices, and even though they are relied upon heavily, their chemistry and origin are not of common knowledge. This article is about a device on which every smartphone, laptop, an…
Finding and deleting duplicate (picture) files can be a time consuming task. My wife and I, our three kids and their families all share one dilemma: Managing our pictures. Between desktops, laptops, phones, tablets, and cameras; over the last decade…
This tutorial will teach you the special effect of super speed similar to the fictional character Wally West aka "The Flash" After Shake : http://www.videocopilot.net/presets/after_shake/ All lightning effects with instructions : http://www.mediaf…
Suggested Courses

770 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question