Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people, just like you, are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
Solved

The Windows Server Essentials Computer Backup service is not running

Posted on 2014-07-31
6
2,274 Views
Last Modified: 2014-08-21
Hi,
I am getting the message "The Windows Server Essentials Computer Backup service is not running" on my Server Essentials VM which is running the Server Essential Role on a Server 2012r2 Standard Server.  The machine is running as a VM on a bare metal HYPER-V Server.

The system worked fine after installation for about 3 months and in the last couple of weeks it has started happening.

I have looked in the Event Viewer to see if there are any clues but can't see anything pertinent?

I have searched on TechNet and Google and can find stuff relating to the 2011 Server version of this and some stuff relating to Home Server but none of the fixes look relevant.  

If I try and start the service Windows gives me the usual "This service started and then stopped immediately" type message which made me think at first the service only runs when it is called to do so when the overnight computer backups occur, but I have since tried manually kicking off a computer backup and it always fails with a message indicating that the Server cannot  be found which I guess means the backup service isn't started so I can't connect to it?

Any help with this would be gratefully accepted.

Siv
0
Comment
Question by:Siv
  • 4
  • 2
6 Comments
 
LVL 57

Accepted Solution

by:
Cliff Galiher earned 500 total points
ID: 40232618
What is in the event logs for the time you try to start the service or kick off a client backup?
0
 

Author Comment

by:Siv
ID: 40234036
Cliff,
I get this:

Event ID 271:

The Windows Server Essentials Computer Backup Service encountered the following error:
 Error code: 38
 API name: unexpected EOF
 File: E:\ServerFolders\Client Computer Backups\Commit.dat
 Error: 38

and

Event ID 267:
The Windows Server Essentials Computer Backup Service failed at (546) of (admin\serveressentials\backup\pc\util\diskfile.cpp).

??

Siv
0
 
LVL 57

Expert Comment

by:Cliff Galiher
ID: 40234558
Looks like a corrupt backup database. I've only seen that when the disk was allows to fill to 100% so a write failed, or if a disk failed in a non-RAID situation, such as having bad blocks.

You can delete all the files in that folder and then the database will be recreated. But you'll lose all existing client backups. So, as always, have a good server backup of that folder first. TechNet article and deleting client backup database and files:



http://technet.microsoft.com/en-us/library/delete-client-backup-database-1.aspx
0
Three Reasons Why Backup is Strategic

Backup is strategic to your business because your data is strategic to your business. Without backup, your business will fail. This white paper explains why it is vital for you to design and immediately execute a backup strategy to protect 100 percent of your data.

 

Author Comment

by:Siv
ID: 40234641
Cliff,

Decided to try and restore the

E:\ServerFolders\Client Computer Backups\Commit.dat

file from the "previous Versions" and then restarted the service and sure enough it started OK!

Strangely when I first encountered this problem, I couldn't find any error messages, as this is always my first step to check the event logs. So I don't know what was going on there?

So your tip to check the event logs pointed me to the answer.

I will keep an eye on it and see if it stops again in the next 24 hours and if not I'll give you the points and mark this one as closed.

Thanks again for your help,

Siv
0
 

Author Comment

by:Siv
ID: 40276019
Cliff,
All seems to be Ok so I will award the points and close this one off.
Thanks for your help.

Siv
0
 

Author Closing Comment

by:Siv
ID: 40276025
Thanks for making me re-look at the event logs, on first look I couldn't find anything but checking again subsequently I found it and ultimately the solution.
0

Featured Post

PRTG Network Monitor: Intuitive Network Monitoring

Network Monitoring is essential to ensure that computer systems and network devices are running. Use PRTG to monitor LANs, servers, websites, applications and devices, bandwidth, virtual environments, remote systems, IoT, and many more. PRTG is easy to set up & use.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

VM backup deduplication is a method of reducing the amount of storage space needed to save VM backups. In most organizations, VMs contain many duplicate copies of data, such as VMs deployed from the same template, VMs with the same OS, or VMs that h…
A procedure for exporting installed hotfix details of remote computers using powershell
In this Micro Tutorial viewers will learn how they can get their files copied out from their unbootable system without need to use recovery services. As an example non-bootable Windows 2012R2 installation is used which has boot problems.
To efficiently enable the rotation of USB drives for backups, storage pools need to be created. This way no matter which USB drive is installed, the backups will successfully write without any administrative intervention. Multiple USB devices need t…

791 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question