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The Windows Server Essentials Computer Backup service is not running

Posted on 2014-07-31
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Last Modified: 2014-08-21
Hi,
I am getting the message "The Windows Server Essentials Computer Backup service is not running" on my Server Essentials VM which is running the Server Essential Role on a Server 2012r2 Standard Server.  The machine is running as a VM on a bare metal HYPER-V Server.

The system worked fine after installation for about 3 months and in the last couple of weeks it has started happening.

I have looked in the Event Viewer to see if there are any clues but can't see anything pertinent?

I have searched on TechNet and Google and can find stuff relating to the 2011 Server version of this and some stuff relating to Home Server but none of the fixes look relevant.  

If I try and start the service Windows gives me the usual "This service started and then stopped immediately" type message which made me think at first the service only runs when it is called to do so when the overnight computer backups occur, but I have since tried manually kicking off a computer backup and it always fails with a message indicating that the Server cannot  be found which I guess means the backup service isn't started so I can't connect to it?

Any help with this would be gratefully accepted.

Siv
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Question by:Siv
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LVL 56

Accepted Solution

by:
Cliff Galiher earned 500 total points
ID: 40232618
What is in the event logs for the time you try to start the service or kick off a client backup?
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Author Comment

by:Siv
ID: 40234036
Cliff,
I get this:

Event ID 271:

The Windows Server Essentials Computer Backup Service encountered the following error:
 Error code: 38
 API name: unexpected EOF
 File: E:\ServerFolders\Client Computer Backups\Commit.dat
 Error: 38

and

Event ID 267:
The Windows Server Essentials Computer Backup Service failed at (546) of (admin\serveressentials\backup\pc\util\diskfile.cpp).

??

Siv
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LVL 56

Expert Comment

by:Cliff Galiher
ID: 40234558
Looks like a corrupt backup database. I've only seen that when the disk was allows to fill to 100% so a write failed, or if a disk failed in a non-RAID situation, such as having bad blocks.

You can delete all the files in that folder and then the database will be recreated. But you'll lose all existing client backups. So, as always, have a good server backup of that folder first. TechNet article and deleting client backup database and files:



http://technet.microsoft.com/en-us/library/delete-client-backup-database-1.aspx
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Author Comment

by:Siv
ID: 40234641
Cliff,

Decided to try and restore the

E:\ServerFolders\Client Computer Backups\Commit.dat

file from the "previous Versions" and then restarted the service and sure enough it started OK!

Strangely when I first encountered this problem, I couldn't find any error messages, as this is always my first step to check the event logs. So I don't know what was going on there?

So your tip to check the event logs pointed me to the answer.

I will keep an eye on it and see if it stops again in the next 24 hours and if not I'll give you the points and mark this one as closed.

Thanks again for your help,

Siv
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Author Comment

by:Siv
ID: 40276019
Cliff,
All seems to be Ok so I will award the points and close this one off.
Thanks for your help.

Siv
0
 

Author Closing Comment

by:Siv
ID: 40276025
Thanks for making me re-look at the event logs, on first look I couldn't find anything but checking again subsequently I found it and ultimately the solution.
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