Windows 7 Professional 64Bit Printing Issue to HP m401n
Posted on 2014-07-31
Recently upgraded a small network with HP Business Pro 400 G1 workstations no domain etc simple setup. Everything went smooth except for printing to one printer. An HP Laserjet Pro 400 M401n. Printing to any other network printer prints with no issue, even an old Brother laser. But printing to this printer works for the first 1 or 2 print jobs then Word or Excel whatever is printing simply hangs and stops responding while it says printing on the screen eventually everything goes gray until we kill the task. The printer just says ready and shows nothing on it, although the printer in Windows shows spooler. Once this happens we cannot print again (not even stopping starting the spooler) until we reboot. We have changed from the regular PCL6 to PCL5 to Universal to Postscript to, changed the settings recommended by HP an still the same thing happens. We have update the firmware on the printer but for some reason I think it is the print spooler on Windows 7 Pro. As a nearby client in the same office on the same network has the same printer. We tried printing to it and the same issue, we even connected it via USB (the other way was ethernet) but same issue no matter what. Looking for a resolution any ideas are appreciated.