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Gmail - authentication error

Posted on 2014-07-31
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Last Modified: 2014-11-12
My oS is win 7 64 bit and I have both gmail and msn.  I have msn added to my gmail account.  But I get an error which says
Authentication error.
Server returned error "authentication failed"
How do I fix this error in Gmail.  thank u.
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Question by:jegajothy
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4 Comments
 
LVL 26

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by:Thomas Zucker-Scharff
Thomas Zucker-Scharff earned 500 total points
ID: 40233141
Do you have 2-factor authentication turned in?
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Author Comment

by:jegajothy
ID: 40233910
in response to Thomas, I am afraid I do not know what it is, and where do I go to see if this turned in or not.  Hope u could please give me a step by step instructions.  Thank u.
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LVL 26

Accepted Solution

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Thomas Zucker-Scharff earned 500 total points
ID: 40233967
If you don't know then it isn't on. You can Google 2 factor authentication and it should take you to the Google help page on setting this up. EVERYONE should use this.  The Google authenticator app for iPhone or android is worth it.

On the original question,  put in a help ticket to the Google helpdesk and all that they reset your password.
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Author Closing Comment

by:jegajothy
ID: 40266311
thank u for the right solution. well done.
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