Solved

Exchange Address Book on Android

Posted on 2014-08-01
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Last Modified: 2015-05-27
Hi,

I have an issue i need to find a way of getting over somehow. I have 65 Android handsets, with 3CX Mobile Device Management. Each handset has its own Microsoft exchange mailbox which is all setup and working.

Due to staff changes being quick, i need an easy way of putting all 65 of the users contact details on the other phones (basically the GAL). However, the issue i'm facing is obviously if the phone rings, android doesn't such the GAL, and to view it, it always goes live to the server. I've read information about how you can change a users default contact book to be the gal, but i'm a bit wary. It just needs to be as simple and easy to manage as possible as once it's setup i'll be leaving it in the hands of the client.

Josh
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Question by:joshhough
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Svet Paperov earned 500 total points
ID: 40241607
This is not an Android issue – it’s rather by design of ActiveSync. ActiveSync synchronize the mailbox’s contacts folder and not the GAL. Basically, it’s because GAL is read-only and cannot be updated by an individual user.

However, GAL is presented on the phone as a searchable list – it is not populated but when you do a search by a name it should find the contact.
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by:joshhough
ID: 40241616
I accept the above, the issue is this list doesn't display on things like SMS messages and the Call Log. I need to find some way of storing this or having one place where i can create contacts and distribute them to every user.
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