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SBS 2011 Recovery Tools

Posted on 2014-08-01
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Last Modified: 2015-02-17
Hi
We have an SBS 2011 standard installation which stated to have issues with corrupt exchange and companyweb on Tuesday.

These were repaired but now the server has become unresponsive and looks like we need to run a repair.

What tools are available to repair the o/s WITHOUT a full restore from backup?

Urgent help greatly appreciated.
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Comment
Question by:Potts2002
11 Comments
 
LVL 22

Expert Comment

by:David Atkin
ID: 40233845
Hello,

Can you tell us what problems you are having exactly?  What errors are you getting etc?
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Author Comment

by:Potts2002
ID: 40233899
The server is unusable slow unresponsive but shows no hardware errors
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LVL 22

Expert Comment

by:David Atkin
ID: 40233914
A few questions:

When did it start happening?

Any software/updates installed recently?

Any hardware or driver changes?

What is the spec of the server and make and model?

You mentioned exchange corruption and an issue with companyweb?
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LVL 12

Expert Comment

by:David Paris Vicente
ID: 40233938
Hi Potts,

like David said we need more info.

You mention that you are also having trouble with the Companyweb Homepage, in case you need to restore it for default you can check it here

But is like David said.
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Author Comment

by:Potts2002
ID: 40234067
This has been developing over recent days with various problems intitially started on Tuesday morning by a server which hung during a shut down for restart so had to be turned off.

When the server switched on again it ran a disk check and fixed multiple errors.

After that restart the information store and companyweb were unusable and had to be repaired which was ok although inconvenient.

There remained errors in the mailbox store but all other aspects of the system appeared ok.

This morning an exchange backup was run which errored soon after starting as the infiormation store had become unavailable. checked the log and no indication to say that it was shutting down etc it just stopped.

I restarted the server around 07:00 and all appeared ok and I restarted the backup.

At that point I noticed that the c drive was low on space due to the build up of recent exchange log files.  

After space was freed up (Approx. 7 Gb on a 120Gb partition) the server became unresonsive.

All memory was used but not with store.exe as I would expect, but there were no processes using large amounts.  Memory was freed up when I stopped the APC service which I then disabled and restarted the server.

The server did not fully restart, got to the login screen after a considerable time 45 mins as opposed to the 6/7 mins normally but was unresponsive.

Restarted the server and was eventually able to login after about an hour and a half.

Lots of services had not started including exchange but when they were manually started are now running ok.

There are no hardware errors.
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LVL 14

Expert Comment

by:Don Thomson
ID: 40234084
7GB is really not very much free space on a server.  
I would start by migrating the Exchange store to your data drive if it's not already over there.  
We have had this same problem with all the 2011 Dell servers coming out over the last 2 years.  If doing it over again I would change the C: drive space to at least 250 GB before loading any data on the data disk.

If you are using redirected desktops and doc folders - check to see if they are being hosted on the C: drive or the D: drive.

I would try and get at least 30Gig Free before checking anything else.
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Author Comment

by:Potts2002
ID: 40234134
All folders exchange ways etcetera redirected to data drive.

Running exchange backup which should free up space used by log files which should equate to approx 30gb.
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LVL 79

Expert Comment

by:David Johnson, CD, MVP
ID: 40234742
A failing disk will exhibit the same symptoms you are encountering.. restore from backup is the best idea. That is WHY YOU HAVE BACKUPS in the FIRST PLACE!
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LVL 38

Expert Comment

by:Philip Elder
ID: 40241106
The hardware vendor's RAID management software needs to be consulted.

There should be errors indicated in the controller's logs. Note that SATA drives may fail without log entries.
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Accepted Solution

by:
Potts2002 earned 0 total points
ID: 40607456
The server was being swamped with a faulty setting in the mail archiver which meant it was constantly archiving the archive.
In the end the service running the archive crashed so freeing up the server,
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Author Closing Comment

by:Potts2002
ID: 40613819
This was the solution
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