We are looking to implement a simple Computer Telephony Integration system. We have a traditional phone line support number where employees pick up the phone. The drawback is that we only have 2 numbers and therefore are limited to two active calls.
We want to switch to CTI so that there would be on ly 1 number to call and several people using headsets could answer, hold or transfer the call.
My questions is how can we make this happen without much of a hassle and on the cheap side.
Thank you in advance !
This should be easy as pie for an Asterisk system. You would just need a PC and either an analog card, or a PRI card, depending on how many more simultaneous calls you wish to have.
There are PCI cards
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