We are looking to implement a simple Computer Telephony Integration system. We have a traditional phone line support number where employees pick up the phone. The drawback is that we only have 2 numbers and therefore are limited to two active calls.
We want to switch to CTI so that there would be on ly 1 number to call and several people using headsets could answer, hold or transfer the call.
My questions is how can we make this happen without much of a hassle and on the cheap side.
Thank you in advance !