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  • Status: Solved
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legit emails going to junk folder

i have a user, jon, that when an email comes from user a, the emails get moved to the junk folder. i placed a rule that when jon receives an email from USER A, to move into the inbox. that doesn't seem to work. also, i manually moved USER A's email into the inbox, just to then see them back in the junk folder. what gives? also, USER A is on the allowed list. ive also noticed that jon's emails from co workers internally are getting moved to the junk folder as well.

please advise

thanks
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ttrbrtsn
Asked:
ttrbrtsn
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3 Solutions
 
plusone3055Commented:
good morning

please take a look at the following tutorial regarding this issue preventing emails going to a junk folder.  its very easy to follow and let me know if by applying this you still have issues :)

http://helpspot.business.uconn.edu/index.php?pg=kb.page&id=178
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ttrbrtsnAuthor Commented:
Yes, we've done all that.
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plusone3055Commented:
have you looked at the users privileges in Active Directory ?
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ttrbrtsnAuthor Commented:
What should I be looking for?
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plusone3055Commented:
well i would be looking at a comparison from your settings ot see if there is anything different/missing you had said the user wasn't allowed on a list.. so some permissions are disabled :(
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Simon Butler (Sembee)ConsultantCommented:
Moving the content back would tend to suggest that something else is involved here. Any third party tools on the workstation that could be moving the content?
If you shutdown Outlook and then use OWA to move the content, does it get moved back still?

Simon.
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ttrbrtsnAuthor Commented:
ok. so this is what i did. i took the user off cache mode. deleted his .ost file. either moved or deleted what was in his junk folder to where there were no emails. then BOOM, the emails i moved or deleted came back. see attachment. the user does have a much of email addresses in both allow and deny but none seem legit in the deny.
junk-mail.PNG
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Simon Butler (Sembee)ConsultantCommented:
If you have addresses in the allow/deny lists, then the first thing I would do is empty them.
In most cases populating the deny list is a complete waste of time and will have no impact on the amount of spam the user gets.

As you have cached mode disabled, this looks like a third party tool is moving the content.

Simon.
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