I can't print to a HP Photosmart 7520 wireless printer


A user has 2 identical Dell Latitude E4200 laptops. One is her personal machine the second one is a work machine.

She recently moved from Maine to Florida and changed ISPs.

She was able to configure and setup her personal laptop with the HP Photosmart 7520 printer without a problem.

When we setup her work laptop with the same printer, we see it listed on Ctrl Panel but we can't print to it.

I tried removing and recreating the port, I removed and reinstalled the driver, and I reinstalled the printer on her Win 7 Pro, 32 bit work machine and still nothing.

Can anyone help please!

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Is the printer online? right click on it and see. try printing directly to an IP port.
It may be an antivirus problem check that
jmerullaAuthor Commented:
I'll touch base with the user and test out what you mention tolinrome.

I'll keep you posted, thanks!
Yeah there has to be some kind of software like an antivirus firewall that might be blocking the printing or the driver installation.self,  device manager as well.

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jmerullaAuthor Commented:
Thanks for your help! it was the AV software not allowing to complete the driver installation properly.
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