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I can't print to a HP Photosmart 7520 wireless printer

Posted on 2014-08-01
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Last Modified: 2016-11-23
Hi,

A user has 2 identical Dell Latitude E4200 laptops. One is her personal machine the second one is a work machine.

She recently moved from Maine to Florida and changed ISPs.

She was able to configure and setup her personal laptop with the HP Photosmart 7520 printer without a problem.

When we setup her work laptop with the same printer, we see it listed on Ctrl Panel but we can't print to it.

I tried removing and recreating the port, I removed and reinstalled the driver, and I reinstalled the printer on her Win 7 Pro, 32 bit work machine and still nothing.

Can anyone help please!

Thanks!
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Question by:jmerulla
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LVL 7

Expert Comment

by:tolinrome
ID: 40234787
Is the printer online? right click on it and see. try printing directly to an IP port.
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LVL 7

Expert Comment

by:tolinrome
ID: 40234789
It may be an antivirus problem check that
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Author Comment

by:jmerulla
ID: 40234826
I'll touch base with the user and test out what you mention tolinrome.

I'll keep you posted, thanks!
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Accepted Solution

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tolinrome earned 2000 total points
ID: 40234841
Yeah there has to be some kind of software like an antivirus firewall that might be blocking the printing or the driver installation.self,  device manager as well.
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Author Closing Comment

by:jmerulla
ID: 40241712
Thanks for your help! it was the AV software not allowing to complete the driver installation properly.
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