troubleshooting Question

Lenovo T440s Fingerprint reader not detected in Windows 8.1 x64

Avatar of canuckconsulting
canuckconsultingFlag for United Kingdom of Great Britain and Northern Ireland asked on
Windows 8Laptops NotebooksWindows OS
2 Comments1 Solution3911 ViewsLast Modified:
I have a Lenovo T440s laptop which is working great under Windows 8.1 x64.  The problem is the fingerprint reader is usually not detected.

If I launch the Lenovo Fingerprint Manager it normally reports that the reader cannot be detected.  Once in a blue moon It does detect it o I register my pinky and reboot only to find it does see the reader again.

if I go to Windows -> Settings-> Accounts-> Sign in options I can sometimes Add and Remove fingerprints but usually the options are also disabled as presumably the system cannot see the reader.

I have downloaded and successfully installed the Finger print driver and have also gone into the BIOS to unsure the reader is enabled.  

Any help greatly appreciated.
ASKER CERTIFIED SOLUTION
Join our community to see this answer!
Unlock 1 Answer and 2 Comments.
Start Free Trial
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 1 Answer and 2 Comments.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros