troubleshooting Question

Windows 8 Startup Issues

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wantabe2Flag for United States of America asked on
Windows 8Windows OSMicrosoft Legacy OS
3 Comments1 Solution646 ViewsLast Modified:
I have a HP 110-014 desktop with Windows 8 on it. When I turn it on, I can see the mouse but the screen is black & it will go no further into the boot process. I see no desktop or icons. How in the world can I troubleshoot this? How can I try to boot into safe mode since with Windows 8 you have to boot into Windows first to reboot in safe mode? I have a Windows 8 installation disk...any help will be appreciated.
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