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Windows Explorer on Windows 7 x64 always crash when right clicking on USB portable drive icon (with autorun)?

Hi people,

can anyone please assist me with the explorer.exe crash issue when I right click on the drive with custom autorun ?

here's the log:

Log Name:      Application
Source:        Application Error
Date:          2/08/2014 5:35:00 PM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Yuichi-PC
Description:
Faulting application name: explorer.exe, version: 6.1.7601.17567, time stamp: 0x4d672ee4
Faulting module name: ntdll.dll, version: 6.1.7601.18247, time stamp: 0x521eaf24
Exception code: 0xc015000f
Fault offset: 0x000000000006f7ba
Faulting process id: 0x178c
Faulting application start time: 0x01cfae2428486392
Faulting application path: C:\windows\explorer.exe
Faulting module path: C:\windows\SYSTEM32\ntdll.dll
Report Id: 81b17742-1a17-11e4-bbd3-e89d87b8a431
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2014-08-02T07:35:00.000000000Z" />
    <EventRecordID>2103102</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Yuichi-PC</Computer>
    <Security />
  </System>
  <EventData>
    <Data>explorer.exe</Data>
    <Data>6.1.7601.17567</Data>
    <Data>4d672ee4</Data>
    <Data>ntdll.dll</Data>
    <Data>6.1.7601.18247</Data>
    <Data>521eaf24</Data>
    <Data>c015000f</Data>
    <Data>000000000006f7ba</Data>
    <Data>178c</Data>
    <Data>01cfae2428486392</Data>
    <Data>C:\windows\explorer.exe</Data>
    <Data>C:\windows\SYSTEM32\ntdll.dll</Data>
    <Data>81b17742-1a17-11e4-bbd3-e89d87b8a431</Data>
  </EventData>
</Event>
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Senior IT System Engineer
Asked:
Senior IT System Engineer
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3 Solutions
 
John HurstBusiness Consultant (Owner)Commented:
Assuming the computer is otherwise working properly, then Windows Explorer could / would crash if it could not read the file. So for example, if the autorun was 64-bits on a 32-bit machine.

What happens if you do the same thing on a different machine. Does it work?

What happens with a different file on the problem machine. Does it work?

These are two different questions above.
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BillDLCommented:
What do you mean when you refer to "custom autorun"?
Have you created a program in the root of the drive in question, or have you created a new right-click menu in the registry.
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Senior IT System EngineerIT ProfessionalAuthor Commented:
Yes, The custom autorun.inf is created in the partition to change the drive icon only.
there is no new right click menu that is added so far.

My Antivirus is Symantec Endpoint Protection client 12.1 and I also run Spybot Search and destroy.
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John HurstBusiness Consultant (Owner)Commented:
It would be helpful if you answered the questions I posed.

I use SEP 12.1.4a and it poses no problem in right clicking on a file on a USB key. I do that all the time.
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Senior IT System EngineerIT ProfessionalAuthor Commented:
This Error only happens when I right click the drive icon from the windows explorer left pane tree object.
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John HurstBusiness Consultant (Owner)Commented:
You are not helping us to solve the problem.

Does this autorun file run properly on another machine? Please answer.

Can you open a different file (right click) on the problem machine? Please answer.

I know you have a problem. You just keep saying you have a problem.
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Senior IT System EngineerIT ProfessionalAuthor Commented:
Yes it works in another pc with totally different software installed.

The autorun.inf basically just contains the code to change the drive icon.
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John HurstBusiness Consultant (Owner)Commented:
So may I assume that any other file works on the problem PC?

And then, it appears the autorun file is the issue. Windows 7 64-bit may not like the way you are changing icons. UAC may be in the way.

What happens if you copy the autorun file to the local hard drive?  My guess is the same problem.
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John HurstBusiness Consultant (Owner)Commented:
@ITSystemEngineer

I have to guess a bit because your answers have been incomplete.

it works in another pc with totally different software installed  <-- This will be an on XP system and your autorun writes to the Program Files and Windows folders.  

These are largely protected now and you cannot easily write to these areas. Software Vendors write install programs that need Admin Authority to run and will require that UAC be authorized.

My next guess is that the autorun file does not work in any Windows 7 64-bit system.

My third guess is that there is nothing wrong with your Windows 7 64-bit system.
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John HurstBusiness Consultant (Owner)Commented:
@ITSystemEngineer  - Any feedback?  I am pretty sure what did work was in XP and now you will have to either:

1. Abandon changing icons in Windows 7 64-bit There really are bigger fish to fry.  OR
2. Re-write your autorun to be compliant with Windows 7 64-bit.
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Senior IT System EngineerIT ProfessionalAuthor Commented:
John,

I'll try to disable the autorun from the gpedit.msc and hopefully it can works.
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Senior IT System EngineerIT ProfessionalAuthor Commented:
Thanks !
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Senior IT System EngineerIT ProfessionalAuthor Commented:
Reformatting the PC resolves the issue.
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John HurstBusiness Consultant (Owner)Commented:
@ITSystemEngineer  - Thanks for the update and I was happy to help.
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