troubleshooting Question

Windows Explorer on Windows 7 x64 always crash when right clicking on USB portable drive icon (with autorun)?

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Senior IT System EngineerFlag for Australia asked on
Windows 7Windows OS
14 Comments3 Solutions1320 ViewsLast Modified:
Hi people,

can anyone please assist me with the explorer.exe crash issue when I right click on the drive with custom autorun ?

here's the log:

Log Name:      Application
Source:        Application Error
Date:          2/08/2014 5:35:00 PM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Yuichi-PC
Description:
Faulting application name: explorer.exe, version: 6.1.7601.17567, time stamp: 0x4d672ee4
Faulting module name: ntdll.dll, version: 6.1.7601.18247, time stamp: 0x521eaf24
Exception code: 0xc015000f
Fault offset: 0x000000000006f7ba
Faulting process id: 0x178c
Faulting application start time: 0x01cfae2428486392
Faulting application path: C:\windows\explorer.exe
Faulting module path: C:\windows\SYSTEM32\ntdll.dll
Report Id: 81b17742-1a17-11e4-bbd3-e89d87b8a431
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2014-08-02T07:35:00.000000000Z" />
    <EventRecordID>2103102</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Yuichi-PC</Computer>
    <Security />
  </System>
  <EventData>
    <Data>explorer.exe</Data>
    <Data>6.1.7601.17567</Data>
    <Data>4d672ee4</Data>
    <Data>ntdll.dll</Data>
    <Data>6.1.7601.18247</Data>
    <Data>521eaf24</Data>
    <Data>c015000f</Data>
    <Data>000000000006f7ba</Data>
    <Data>178c</Data>
    <Data>01cfae2428486392</Data>
    <Data>C:\windows\explorer.exe</Data>
    <Data>C:\windows\SYSTEM32\ntdll.dll</Data>
    <Data>81b17742-1a17-11e4-bbd3-e89d87b8a431</Data>
  </EventData>
</Event>
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