Windows Explorer on Windows 7 x64 always crash when right clicking on USB portable drive icon (with autorun)?
Hi people,
can anyone please assist me with the explorer.exe crash issue when I right click on the drive with custom autorun ?
here's the log:
Log Name: Application
Source: Application Error
Date: 2/08/2014 5:35:00 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: Yuichi-PC
Description:
Faulting application name: explorer.exe, version: 6.1.7601.17567, time stamp: 0x4d672ee4
Faulting module name: ntdll.dll, version: 6.1.7601.18247, time stamp: 0x521eaf24
Exception code: 0xc015000f
Fault offset: 0x000000000006f7ba
Faulting process id: 0x178c
Faulting application start time: 0x01cfae2428486392
Faulting application path: C:\windows\explorer.exe
Faulting module path: C:\windows\SYSTEM32\ntdll.
Report Id: 81b17742-1a17-11e4-bbd3-e8
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</Event
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000
<TimeCreated SystemTime="2014-08-02T07:
<EventRecordID>2103102</Ev
<Channel>Application</Chan
<Computer>Yuichi-PC</Compu
<Security />
</System>
<EventData>
<Data>explorer.exe</Data>
<Data>6.1.7601.17567</Data
<Data>4d672ee4</Data>
<Data>ntdll.dll</Data>
<Data>6.1.7601.18247</Data
<Data>521eaf24</Data>
<Data>c015000f</Data>
<Data>000000000006f7ba</Da
<Data>178c</Data>
<Data>01cfae2428486392</Da
<Data>C:\windows\explorer.
<Data>C:\windows\SYSTEM32\
<Data>81b17742-1a17-11e4-b
</EventData>
</Event>
can anyone please assist me with the explorer.exe crash issue when I right click on the drive with custom autorun ?
here's the log:
Log Name: Application
Source: Application Error
Date: 2/08/2014 5:35:00 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: Yuichi-PC
Description:
Faulting application name: explorer.exe, version: 6.1.7601.17567, time stamp: 0x4d672ee4
Faulting module name: ntdll.dll, version: 6.1.7601.18247, time stamp: 0x521eaf24
Exception code: 0xc015000f
Fault offset: 0x000000000006f7ba
Faulting process id: 0x178c
Faulting application start time: 0x01cfae2428486392
Faulting application path: C:\windows\explorer.exe
Faulting module path: C:\windows\SYSTEM32\ntdll.
Report Id: 81b17742-1a17-11e4-bbd3-e8
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</Event
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000
<TimeCreated SystemTime="2014-08-02T07:
<EventRecordID>2103102</Ev
<Channel>Application</Chan
<Computer>Yuichi-PC</Compu
<Security />
</System>
<EventData>
<Data>explorer.exe</Data>
<Data>6.1.7601.17567</Data
<Data>4d672ee4</Data>
<Data>ntdll.dll</Data>
<Data>6.1.7601.18247</Data
<Data>521eaf24</Data>
<Data>c015000f</Data>
<Data>000000000006f7ba</Da
<Data>178c</Data>
<Data>01cfae2428486392</Da
<Data>C:\windows\explorer.
<Data>C:\windows\SYSTEM32\
<Data>81b17742-1a17-11e4-b
</EventData>
</Event>
SOLUTION
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ASKER
Yes, The custom autorun.inf is created in the partition to change the drive icon only.
there is no new right click menu that is added so far.
My Antivirus is Symantec Endpoint Protection client 12.1 and I also run Spybot Search and destroy.
there is no new right click menu that is added so far.
My Antivirus is Symantec Endpoint Protection client 12.1 and I also run Spybot Search and destroy.
It would be helpful if you answered the questions I posed.
I use SEP 12.1.4a and it poses no problem in right clicking on a file on a USB key. I do that all the time.
I use SEP 12.1.4a and it poses no problem in right clicking on a file on a USB key. I do that all the time.
ASKER
This Error only happens when I right click the drive icon from the windows explorer left pane tree object.
You are not helping us to solve the problem.
Does this autorun file run properly on another machine? Please answer.
Can you open a different file (right click) on the problem machine? Please answer.
I know you have a problem. You just keep saying you have a problem.
Does this autorun file run properly on another machine? Please answer.
Can you open a different file (right click) on the problem machine? Please answer.
I know you have a problem. You just keep saying you have a problem.
ASKER
Yes it works in another pc with totally different software installed.
The autorun.inf basically just contains the code to change the drive icon.
The autorun.inf basically just contains the code to change the drive icon.
So may I assume that any other file works on the problem PC?
And then, it appears the autorun file is the issue. Windows 7 64-bit may not like the way you are changing icons. UAC may be in the way.
What happens if you copy the autorun file to the local hard drive? My guess is the same problem.
And then, it appears the autorun file is the issue. Windows 7 64-bit may not like the way you are changing icons. UAC may be in the way.
What happens if you copy the autorun file to the local hard drive? My guess is the same problem.
SOLUTION
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ASKER CERTIFIED SOLUTION
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ASKER
John,
I'll try to disable the autorun from the gpedit.msc and hopefully it can works.
I'll try to disable the autorun from the gpedit.msc and hopefully it can works.
ASKER
Thanks !
ASKER
Reformatting the PC resolves the issue.
@ITSystemEngineer - Thanks for the update and I was happy to help.
What happens if you do the same thing on a different machine. Does it work?
What happens with a different file on the problem machine. Does it work?
These are two different questions above.