Plantronics headset CS60-USB not available as playback devices although listed in device manager

mbwjk
mbwjk used Ask the Experts™
on
Hi,

we use a Plantronics CS60-USB headset.

a) It perfectly works on my notebook. I can successfully test the loudspeaker and the microphone function within settings/audio. The CS-60-USB ist listed within playback devices and recording devices. So the pairing between headset and base station is ok.

b) Unfortunately it doesn't work on my other computer

1. The pairing between base station and headset
  is ok (see above).

2. The CS60 is listed in device manager within
  audio-, video- and gamecontrollers. So the
  driver should be installed correctly.

devicemanager.jpg
3. But within settings/audio/playback devices
  and recording devices the CS60 doesn't appear
  even after
  - using a separate USB card with separate
    drivers (Sitecom PCIexpress card)
  - reinstalling the operating system (Windows 7)

playback.jpgrecording.jpg
What could I try next to make it work?

Thanks!
Chris
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Did you install the Plantronics software?
The latest is now called Spokes: http://www.plantronics.com/us/product/spokes-windows
Top Expert 2015

Commented:
Do you have some GPO in place disabling microphone of realtek?

Author

Commented:
DavisMcCarn: I installed the mentioned software. It immediately recognizes the CS60-USB.

Plantronics1.JPG
gheist: I moved my computer and my login into an OU without any GPOs (inheritation disabled) and restarted my computer. Unfortunately without success.

What could I try now?

Thanks and best regards!
Chris
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Top Expert 2015

Commented:
Reboot does not apply group policies.

Author

Commented:
I rebootet, just in case some machine group policies should have been active. But what I wanted to say: even without any group policies it doesn't work.

I already installed a new PCI USB card and installed the newest drivers for this, just in case some USB drivers should be the reason for this problem - unfortunately without success.

What else would you try now?

Best regards!
Chris
Top Expert 2015
Commented:
Removing group policy does not revert settings....
I'm with gheist and smell a USB enumeration restriction.  You ought to have other devices which would be the microphone and the "speakers".
In an elevated CMD window, type GPRESULT /R.  Then inspect the output for what policies are applied.

Author

Commented:
"USB enumeration restriction" was a good hint. I *completely* forgot about Lumension Device Control which our company is testing at the moment. I thought that it wasn't active on my PC which unfortunately wasn't the case... I got the appropriate permissions set and now it works.

Thanks a lot and best regards!
Chris

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