We help IT Professionals succeed at work.

Plantronics headset CS60-USB not available as playback devices although listed in device manager

mbwjk
mbwjk asked
on
1,874 Views
Last Modified: 2014-08-05
Hi,

we use a Plantronics CS60-USB headset.

a) It perfectly works on my notebook. I can successfully test the loudspeaker and the microphone function within settings/audio. The CS-60-USB ist listed within playback devices and recording devices. So the pairing between headset and base station is ok.

b) Unfortunately it doesn't work on my other computer

1. The pairing between base station and headset
  is ok (see above).

2. The CS60 is listed in device manager within
  audio-, video- and gamecontrollers. So the
  driver should be installed correctly.

devicemanager.jpg
3. But within settings/audio/playback devices
  and recording devices the CS60 doesn't appear
  even after
  - using a separate USB card with separate
    drivers (Sitecom PCIexpress card)
  - reinstalling the operating system (Windows 7)

playback.jpgrecording.jpg
What could I try next to make it work?

Thanks!
Chris
Comment
Watch Question

CERTIFIED EXPERT

Commented:
Did you install the Plantronics software?
The latest is now called Spokes: http://www.plantronics.com/us/product/spokes-windows
Top Expert 2015

Commented:
Do you have some GPO in place disabling microphone of realtek?

Author

Commented:
DavisMcCarn: I installed the mentioned software. It immediately recognizes the CS60-USB.

Plantronics1.JPG
gheist: I moved my computer and my login into an OU without any GPOs (inheritation disabled) and restarted my computer. Unfortunately without success.

What could I try now?

Thanks and best regards!
Chris
Top Expert 2015

Commented:
Reboot does not apply group policies.

Author

Commented:
I rebootet, just in case some machine group policies should have been active. But what I wanted to say: even without any group policies it doesn't work.

I already installed a new PCI USB card and installed the newest drivers for this, just in case some USB drivers should be the reason for this problem - unfortunately without success.

What else would you try now?

Best regards!
Chris
Top Expert 2015
Commented:
This one is on us!
(Get your first solution completely free - no credit card required)
UNLOCK SOLUTION
CERTIFIED EXPERT
Commented:
This one is on us!
(Get your first solution completely free - no credit card required)
UNLOCK SOLUTION

Author

Commented:
"USB enumeration restriction" was a good hint. I *completely* forgot about Lumension Device Control which our company is testing at the moment. I thought that it wasn't active on my PC which unfortunately wasn't the case... I got the appropriate permissions set and now it works.

Thanks a lot and best regards!
Chris
Unlock the solution to this question.
Join our community and discover your potential

Experts Exchange is the only place where you can interact directly with leading experts in the technology field. Become a member today and access the collective knowledge of thousands of technology experts.

*This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

OR

Please enter a first name

Please enter a last name

8+ characters (letters, numbers, and a symbol)

By clicking, you agree to the Terms of Use and Privacy Policy.