troubleshooting Question

Plantronics headset CS60-USB not available as playback devices although listed in device manager

Avatar of mbwjk
mbwjk asked on
8 Comments2 Solutions1895 ViewsLast Modified:

we use a Plantronics CS60-USB headset.

a) It perfectly works on my notebook. I can successfully test the loudspeaker and the microphone function within settings/audio. The CS-60-USB ist listed within playback devices and recording devices. So the pairing between headset and base station is ok.

b) Unfortunately it doesn't work on my other computer

1. The pairing between base station and headset
  is ok (see above).

2. The CS60 is listed in device manager within
  audio-, video- and gamecontrollers. So the
  driver should be installed correctly.

3. But within settings/audio/playback devices
  and recording devices the CS60 doesn't appear
  even after
  - using a separate USB card with separate
    drivers (Sitecom PCIexpress card)
  - reinstalling the operating system (Windows 7)

What could I try next to make it work?

Davis McCarn

Our community of experts have been thoroughly vetted for their expertise and industry experience.

Join our community to see this answer!
Unlock 2 Answers and 8 Comments.
Start Free Trial
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 2 Answers and 8 Comments.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros