Plantronics headset CS60-USB not available as playback devices although listed in device manager


we use a Plantronics CS60-USB headset.

a) It perfectly works on my notebook. I can successfully test the loudspeaker and the microphone function within settings/audio. The CS-60-USB ist listed within playback devices and recording devices. So the pairing between headset and base station is ok.

b) Unfortunately it doesn't work on my other computer

1. The pairing between base station and headset
  is ok (see above).

2. The CS60 is listed in device manager within
  audio-, video- and gamecontrollers. So the
  driver should be installed correctly.

3. But within settings/audio/playback devices
  and recording devices the CS60 doesn't appear
  even after
  - using a separate USB card with separate
    drivers (Sitecom PCIexpress card)
  - reinstalling the operating system (Windows 7)

What could I try next to make it work?

Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Davis McCarnOwnerCommented:
Did you install the Plantronics software?
The latest is now called Spokes:
Do you have some GPO in place disabling microphone of realtek?
mbwjkAuthor Commented:
DavisMcCarn: I installed the mentioned software. It immediately recognizes the CS60-USB.

gheist: I moved my computer and my login into an OU without any GPOs (inheritation disabled) and restarted my computer. Unfortunately without success.

What could I try now?

Thanks and best regards!
What were the top attacks of Q1 2018?

The Threat Lab team analyzes data from WatchGuard’s Firebox Feed, internal and partner threat intelligence, and a research honeynet, to provide insightful analysis about the top threats on the Internet. Check out our Q1 2018 report for smart, practical security advice today!

Reboot does not apply group policies.
mbwjkAuthor Commented:
I rebootet, just in case some machine group policies should have been active. But what I wanted to say: even without any group policies it doesn't work.

I already installed a new PCI USB card and installed the newest drivers for this, just in case some USB drivers should be the reason for this problem - unfortunately without success.

What else would you try now?

Best regards!
Removing group policy does not revert settings....
Davis McCarnOwnerCommented:
I'm with gheist and smell a USB enumeration restriction.  You ought to have other devices which would be the microphone and the "speakers".
In an elevated CMD window, type GPRESULT /R.  Then inspect the output for what policies are applied.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
mbwjkAuthor Commented:
"USB enumeration restriction" was a good hint. I *completely* forgot about Lumension Device Control which our company is testing at the moment. I thought that it wasn't active on my PC which unfortunately wasn't the case... I got the appropriate permissions set and now it works.

Thanks a lot and best regards!
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.