Can't connect to OS X 10.8.5 VPN from SMC 7904WBRA-N2


My boss is trying to connect to the PPTP VPN setup from our OS X 10.8.5 Mountain Lion Server, it works for me and everyone else at home but not for her.

She has a SMC 7904WBRA-N2 as her router. If I ping her WAN IP address it does not respond to ICMP packets I just get request timed out.

My theory is that my boss requests the connection and then the server sends a response, the connection is then terminated because the the server never gets a response. My question is how do I configure my bosses router for this to work? I have already assigned her a static IP and forwarded port 1723 to her IP.

She is running OS X 10.9.2 Mavericks.

This is what I see in Console on the OSX server:

Aug  4 22:04:28 cpmac.cervinpub.private vpnd[120]: Incoming call... Address given to client =
Aug  4 22:04:28 cpmac.cervinpub.private pppd[81834]: pppd 2.4.2 (Apple version 596.15.2) started by root, uid 0
Aug  4 22:04:28 cpmac.cervinpub.private pppd[81834]: PPTP incoming call in progress from ''...
Aug  4 22:04:28 cpmac.cervinpub.private pppd[81834]: PPTP connection established.
Aug  4 22:04:28 cpmac.cervinpub.private pppd[81834]: Connect: ppp0 <--> socket[34:17]
Aug  4 22:04:58 cpmac.cervinpub.private pppd[81834]: LCP: timeout sending Config-Requests
Aug  4 22:04:58 cpmac.cervinpub.private pppd[81834]: Connection terminated.
Aug  4 22:04:58 cpmac.cervinpub.private pppd[81834]: PPTP disconnecting...
Aug  4 22:04:58 cpmac.cervinpub.private pppd[81834]: PPTP disconnected
Aug  4 22:04:58 cpmac.cervinpub.private vpnd[120]:    --> Client with address = has hungup
Jeremy LeysTechnical LeadAsked:
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nappy_dThere are a 1000 ways to skin the technology cat.Commented:
Does her home router support VPN pass-through or has it disabled?

Please check the router at her home to make sure that VPN pass-through is supported and is enabled.

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