I need to increase the number a rings a cisco phone makes before going to voice mail. Cisco Unified CM

We have several users set up through a Cisco Unified Call Manager. All phones go to voice mail after 3 rings. There is one user in particular that needs his phone to ring 5 or 6 times before going to voice mail. I looking through the call manager and the cisco unity that we use for voice mail and do not see a part I can change. Could someone point me in the right direction as to where I could make this change?
LVL 1
Thor2923Asked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Charles PrezalorSenior Systems EngineerCommented:
It's been a while, but I think the individual lines can be set via the parameter "No Answer Ring Duration"

No Answer Ring Duration (seconds)

Used in conjunction with Call Forward No Answer Destination, this field sets the timer for how long the phone will ring before it gets forwarded. Leave this setting blank to use the value that is set in the Cisco CallManager service parameter, Forward No Answer Timer.

(found here: http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/7_1_2/ccmcfg/bccm-712-cm/b03dn.html) with the following caution:

Caution By default, Cisco Unified Communications Manager makes the time for the T301 timer longer than the No Answer Ring Duration time; if the set time for the T301 timer expires before the set time for the No Answer Ring Duration expires, the call ends, and no call forwarding can occur. If you choose to do so, you can configure the time for the No Answer Ring Duration to be greater than the time for the T301 timer. For information on the T301 timer, choose System > Service Parameters; choose the server, the Cisco CallManager service, and then the parameter in the window that displays.
0
José MéndezCommented:
Log into Callmanager web gui
Go to Device > Phone > find the user that you wish to modify this phone for, probably you can use the extension to find the device. If the line comes back with several phone results, make sure you select the one in question
To the left of the phone configuration page, there are the Lines assigned to that phone:
phone config
In my case, I would Click on the 1333 link. You click on the line that needs to be modified
The Directory Number config page opens up, scroll down to where it says " Call Forward and Call Pickup Settings "
Modify the "No Answer Ring Duration (seconds)" field to 15 or 18 seconds (5-6 rings)
Save the changes
2

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Thor2923Author Commented:
you both nailed it! thanks
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Voice Over IP

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.