How do I get a Ricoh printer to print on workstations over a Windows network?
Hello,
We have three Ricoh printers on our network, all different models, and we are unable to print to our Ricoh Aficio MP 2352 from workstations over the network. The print server is being run on a Windows Server 2008 R2 box. Workstations are both Windows XP and Windows 7 and unable to print from any.
What happens is the printer adds just find but when a print is sent, regardless of application, it goes and disappears. There are no errors found or popped up and the print queue window on a workstation and server both read as 0. Here is what has been checked and confirmed:
Printer Drivers: Tested with Ricoh Aficio MP 2352 PCL6, PCL5e, and UPD.
Network: IP on config page confirmed to match port in printer properties. We are able to successfully ping the printer.
Settings: All properties compared with other Ricoh's, even though they are different models and everything appears to be set correctly.
Workstations: Tried adding as a network printer, through search, and as a local-tcp/ip (create new port). Both have the same results of job sent but nothing happens (nothing stuck in queue and nothing comes out of printer).
Printer (Ricoh Aficio MP 2352): There are no errors or alerts on the printer and all other functionality works as intended (scanning, copying, etc). As stated above, the IP of the printer is confirmed to be set.
Security: The security/permissions settings for the printer in print management is set for Everyone to print.
Any clues as to what else to research would be greatly appreciated.
Thanks
We have three Ricoh printers on our network, all different models, and we are unable to print to our Ricoh Aficio MP 2352 from workstations over the network. The print server is being run on a Windows Server 2008 R2 box. Workstations are both Windows XP and Windows 7 and unable to print from any.
What happens is the printer adds just find but when a print is sent, regardless of application, it goes and disappears. There are no errors found or popped up and the print queue window on a workstation and server both read as 0. Here is what has been checked and confirmed:
Printer Drivers: Tested with Ricoh Aficio MP 2352 PCL6, PCL5e, and UPD.
Network: IP on config page confirmed to match port in printer properties. We are able to successfully ping the printer.
Settings: All properties compared with other Ricoh's, even though they are different models and everything appears to be set correctly.
Workstations: Tried adding as a network printer, through search, and as a local-tcp/ip (create new port). Both have the same results of job sent but nothing happens (nothing stuck in queue and nothing comes out of printer).
Printer (Ricoh Aficio MP 2352): There are no errors or alerts on the printer and all other functionality works as intended (scanning, copying, etc). As stated above, the IP of the printer is confirmed to be set.
Security: The security/permissions settings for the printer in print management is set for Everyone to print.
Any clues as to what else to research would be greatly appreciated.
Thanks
John
Try installing the correct driver for one machine on that machine and point the IP address to the printer. Does that work?
ASKER
Hello John,
I installed the PCL6 x64 driver on my Windows 7 x64 box and set it to the IP with the same result. Thanks for the quick reply.
I installed the PCL6 x64 driver on my Windows 7 x64 box and set it to the IP with the same result. Thanks for the quick reply.
Try installing the correct driver for one machine on that machine and point the IP address to the printer. Does that work?
You perhaps should contact Ricoh Support to see if they have a newer or better Windows 7 driver. It would appear Ricoh's current driver is not Windows 7 compliant.
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
ASKER
The solution was determined through my own research.