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troubleshooting Question

How do I get a Ricoh printer to print on workstations over a Windows network?

Avatar of MattRichardson
MattRichardsonFlag for United States of America asked on
Printers and ScannersWindows Networking
5 Comments1 Solution1424 ViewsLast Modified:
Hello,

We have three Ricoh printers on our network, all different models, and we are unable to print to our Ricoh Aficio MP 2352 from workstations over the network.  The print server is being run on a Windows Server 2008 R2 box.  Workstations are both Windows XP and Windows 7 and unable to print from any.

What happens is the printer adds just find but when a print is sent, regardless of application, it goes and disappears.  There are no errors found or popped up and the print queue window on a workstation and server both read as 0.  Here is what has been checked and confirmed:

Printer Drivers:  Tested with Ricoh Aficio MP 2352 PCL6, PCL5e, and UPD.

Network:  IP on config page confirmed to match port in printer properties.  We are able to successfully ping the printer.

Settings:  All properties compared with other Ricoh's, even though they are different models and everything appears to be set correctly.

Workstations:  Tried adding as a network printer, through search, and as a local-tcp/ip (create new port).  Both have the same results of job sent but nothing happens (nothing stuck in queue and nothing comes out of printer).

Printer (Ricoh Aficio MP 2352):  There are no errors or alerts on the printer and all other functionality works as intended (scanning, copying, etc).  As stated above, the IP of the printer is confirmed to be set.

Security:  The security/permissions settings for the printer in print management is set for Everyone to print.


Any clues as to what else to research would be greatly appreciated.


Thanks
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