Windows 7 brand new computer has a virus system restore does not work

Posted on 2014-08-04
Last Modified: 2014-08-04
Dell Inspiron m3800
Windows 7
Just got this computer and loaded Microsoft Office. I have Macafee but it comes from an installer later. Explore was running really slow so I tried Firefox and must have loaded all that performance enhancing fake virus stuff and won't go away. No restore point works. Suggestions please?
Question by:artismobile
    LVL 24

    Accepted Solution

    The best course is to perform a clean install.  You have not much to lose. And you'll have a clean computer. Forget about McAfee, a resource hog. Get a free antivirus software (Avast, AVG, Avira... recommend: Avira).

    Author Comment

    I agree I have AVg on my other computers.
    How do I do a new install?

    Author Comment

    It won't let me finish installing Essentials

    Author Comment

    I do have a windows 8.1 recovery flash drive

    Author Comment

    I'm trying a Dell Back up and Recovery now while I am waiting for responses. Guess it can't hurt at this point because I don't have anything on this new computer

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