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User account disabled......but not....SBS2011

Posted on 2014-08-05
Medium Priority
Last Modified: 2014-08-17

I have a issue with one of the reception computers (reception2) in that when i try and access the Server (\\server) it tells me that I do not have permission and that the account is disabled?!? This has been working fine until today.

Checked the Server users and groups and all accounts are enabled.

Logged in as another user (reception1) on the trouble computer and works fine.

Deleted the user (reception2) and created again but still same issue.

Server SBS2011
Client Windows 7

Any ideas?
Question by:Keith Owen
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LVL 15

Expert Comment

ID: 40240837
Check the status of the computer domain account on the server. If it's been disabled or has become corrupted then you are going to have issues...
LVL 22

Expert Comment

by:David Atkin
ID: 40240840
Have you tested the user account on another machine?

I suggested check the computer account. If that looks fine then I would suggest removing the PC from the domain and then re-adding via Connect Wizard.

Author Comment

by:Keith Owen
ID: 40240842
All seems ok, not been disabled, I even disabled it and enabled it again , is they a way to tell if its been corrupted?
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Author Comment

by:Keith Owen
ID: 40240846
Ah forgot to mention that I have taken off the domain and put back on with no issues, sorry about that.

I have not yet tried that user on another computer, will give that a shot and let you know
LVL 22

Expert Comment

by:David Atkin
ID: 40240851
Can you post a screenshot of the error if possible as well?

Any errors/warning in the event logs?  Anything interesting in the security event log on the SBS?
LVL 15

Expert Comment

ID: 40240852
When you deleted the user, did you do this on the local machine or on the server? It needs to be done on both as otherwise conflicts will arise - an example of Bill Gates' notorious "unexpected results"!

Expert Comment

by:Adam Ray
ID: 40242743
In addition to the screen shot of the error, open a command prompt (on the server) and run the following command

net user reception2

A portion of the output should resemble the sample below. Double check it for restrictions (e.g. Account active, expired, password expired, must change password, logon hours, etc.) -- You can also check (and modify) these settings from dsa.msc, but the command prompt is a quick way to output the settings. (And it never hurts to confirm the info outputted in "net user" matches what it shows in the dsa.msc GUI.--I've never seem a discrepancy before, but if there is some unusual corruption...)

**Note: In a perfect world the "account is disabled" error message wouldn't be generated if the logon is being rejected for one of the other reasons. But no all kinds of logon attempts are "smart" enough to display the actual reason. (Probably why people above talked about checking the audit logs on the server.)


Account active               Yes
Account expires              Never

Password last set            8/5/2014 2:31:49 AM
Password expires             9/16/2014 2:31:49 AM
Password changeable          8/5/2014 2:31:49 AM
Password required            Yes
User may change password     Yes

Workstations allowed         All
Logon script
User profile
Home directory
Last logon                   8/5/2014 9:04:13 AM

Logon hours allowed          All
LVL 14

Expert Comment

by:Natty Greg
ID: 40242983
This happened once to me  b4, it drove me nuts, however calm down, find the user drill down to properties, u have to unblock the user, then enable the account, the account is enable but the user is still blocked get it.

Author Comment

by:Keith Owen
ID: 40243293
Thanks for the response guys, just thought I would update.....

The last thing I tried was to login to another computer with the problem user which worked fine.

Since then I have had not had a issue with the computer or the user, it worked fine all afternoon yesterday and is working fine this morning........

Maybe a intermittent fault I do not know

I guess this is the joys of working with computers!

Accepted Solution

Keith Owen earned 0 total points
ID: 40257717
Ok this problem did not go away.

I decided to attend site and change the network card last Friday and since then I have had no issues with this computer.

Fingers crossed this has solved the issue.

Author Closing Comment

by:Keith Owen
ID: 40265924
Did some more troubleshooting and found the issue myself.

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