Windows AD users cannot logon to Spiceworks

Not sure if this is the correct site for this, but I'll try it. Some of my Windows AD users cannot logon to the Spiceworks ticketing system. Admins can logon fine to the alternative URL for admins. The user URL being used is http://<server_name>:9675/portal

I'm reading that the LDAP configuration needs to be verified and I'm a little stumped as to where that would be to edit. Needless to say, I'm a Spiceworks guru in the making as I've inherited this issue.

Any help, or suggestions much appreciated in advance.
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Radhakrishnan RSenior Technical LeadCommented:

Usually any portal which linked with AD then there may some groups which needed to be add for those users in order to access. Is there any groups for spiceworks for your helpdeks users? if so, add the group for the appropriate users and see it works.

 As per Spiceworks, it seems you need to do some configuration with AD, have a look


I hope this helps
nurturer69Author Commented:
I had to change the password on the helpdesk user and authenticate the user to our spiceworks server. After that, the portal was accessible. Thanks anyway.

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nurturer69Author Commented:
Because I solved the issue.
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