Outlook 2013 crashing and Mail applet cannot open in Control Panel (Windows 7)

Posted on 2014-08-05
Last Modified: 2014-11-07
For some reason Outlook 2013 crashes when I try and open a pdf attachment. I cannot also open the Mail applet in control panel. I tried

Does anyone having suggestions on how to overcome this problem?

A copy of the error from the application log has been uploaded.
Question by:mail2clk
    LVL 23

    Expert Comment

    What are you using to open pdf's?
    Do you have the issue if you run outlook.exe /safe?

    Have you tried a repair quick / full on office and see if issue is still there?

    If it works in office safe mode try disabling some of the add-on and see if one of them is corrupted.

    LVL 42

    Expert Comment

    by:Davis McCarn
    Your exception code (0xc0000005) is access denied indicating a permissions issue.  The "unknown module" with all zero's seems to be an M$ bug that periodically comes and goes depending on updates and I see it regularly in I.E., Outlook, Word, and a few others.
    If, after a shut down and powering back up, I could still not open the mail applet in the control panel I would:
    1) Backup the Outlook data files (!!!)
    2) Run SCANPST to repair the data file.
    3) Try the mail applet again...
    If, no joy,
    4) Delete the profile per that article.
    5) Do a repair install of Office and uninstall/reinstall Adobe Reader
    6) Run Outlook to recreate the profile; but, choose a new data file.
    7) Check the Mail applet and, if good,
    8) Import the old data file.

    If its not Adobe Reader, what is it you use for PDF's?

    Author Comment

    I removed Office 2013 and did a reinstall and this resolved the issue.

    Accepted Solution

    I also uninstalled Adobe Acrobat with Revo Uninstaller and removed the registry entries and this resolved the issue.

    Author Closing Comment

    Fixed the problem.

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