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Exchange 2010 server is logging throttling policy "over budget" events for RCA, Outlook emails hang in Outbox

I have a SBS2011 server with Exchange 2010 with a few users configured. I have one user who has about 5 Exchange mailboxes configured in Outlook 2010 as separate Exchange accounts, NOT as "open these additional mailboxes". This was done to keep the local .ost file(s) smaller. Normally performance is fine, however periodically during the work day the user experiences an issue which normally manifests itself in an outgoing email hanging in the Outbox for a period of 5-15 minutes. During this time other users do not experience issues. It seems that when this happens a MSExchange ADAccess event 2915 is logged saying the user has gone over budget for component RCA. I'm not sure if the throttling is causing the Outlook issue, or if there is an underlying issue causing the Outlook performance issues and the 2915 event is a symptom, not a cause. Any thoughts?

CRush1682

ASKER

Here's an example of one of the 2915 events:

Process Microsoft.Exchange.RpcClientAccess.Service.exe (PID=2088). User 'Sid~CONTOSO\User1~RCA~false' has gone over budget '124' times for component 'RCA' within a one minute period. Info: 'Policy:DefaultThrottlingPolicy_cbce1f4f-569b-4e67-a6de-e1108c965915, Parts:RPC:123;'. Threshold value: '100'.

CRush1682

ASKER

More information:

Server is a Dell PowerEdge T110 with 32GB of RAM. Exchange database is on it's own physical drives. Antivirus is ESET Mail Security. No other errors occur around the 2915 event. All updates and services packs are installed.

CRush1682

ASKER

Here's another 2915 event:

Process Microsoft.Exchange.RpcClientAccess.Service.exe (PID=2088). User 'Sid~CONTOSO\User2~RCA~false' has gone over budget '175' times for component 'RCA' within a one minute period. Info: 'Policy:DefaultThrottlingPolicy_cbce1f4f-569b-4e67-a6de-e1108c965915, Parts:CAS:174;'. Threshold value: '100'.

CRush1682

ASKER

Output when running "get-throttlingpolicy"

[PS] C:\Windows\system32>get-throttlingpolicy

RunspaceId : e1db662c-22d9-4229-8b89-a6a0597e28b6
IsDefault : True
AnonymousMaxConcurrency : 1
AnonymousPercentTimeInAD :
AnonymousPercentTimeInCAS :
AnonymousPercentTimeInMailboxRPC :
EASMaxConcurrency : 10
EASPercentTimeInAD :
EASPercentTimeInCAS :
EASPercentTimeInMailboxRPC :
EASMaxDevices : 10
EASMaxDeviceDeletesPerMonth :
EWSMaxConcurrency : 10
EWSPercentTimeInAD : 50
EWSPercentTimeInCAS : 90
EWSPercentTimeInMailboxRPC : 60
EWSMaxSubscriptions : 5000
EWSFastSearchTimeoutInSeconds : 60
EWSFindCountLimit : 1000
IMAPMaxConcurrency :
IMAPPercentTimeInAD :
IMAPPercentTimeInCAS :
IMAPPercentTimeInMailboxRPC :
OWAMaxConcurrency : 5
OWAPercentTimeInAD : 30
OWAPercentTimeInCAS : 150
OWAPercentTimeInMailboxRPC : 150
POPMaxConcurrency : 20
[PS] C:\Windows\system32>get-throttlingpolicy

RunspaceId : e1db662c-22d9-4229-8b89-a6a0597e28b6
IsDefault : True
AnonymousMaxConcurrency : 1
AnonymousPercentTimeInAD :
AnonymousPercentTimeInCAS :
AnonymousPercentTimeInMailboxRPC :
EASMaxConcurrency : 10
EASPercentTimeInAD :
EASPercentTimeInCAS :
EASPercentTimeInMailboxRPC :
EASMaxDevices : 10
EASMaxDeviceDeletesPerMonth :
EWSMaxConcurrency : 10
EWSPercentTimeInAD : 50
EWSPercentTimeInCAS : 90
EWSPercentTimeInMailboxRPC : 60
EWSMaxSubscriptions : 5000
EWSFastSearchTimeoutInSeconds : 60
EWSFindCountLimit : 1000
IMAPMaxConcurrency :
IMAPPercentTimeInAD :
IMAPPercentTimeInCAS :
IMAPPercentTimeInMailboxRPC :
OWAMaxConcurrency : 5
OWAPercentTimeInAD : 30
OWAPercentTimeInCAS : 150
OWAPercentTimeInMailboxRPC : 150
POPMaxConcurrency : 20
POPPercentTimeInAD :
POPPercentTimeInCAS :
POPPercentTimeInMailboxRPC :
PowerShellMaxConcurrency : 18
PowerShellMaxTenantConcurrency :
PowerShellMaxCmdlets :
PowerShellMaxCmdletsTimePeriod :
ExchangeMaxCmdlets :
PowerShellMaxCmdletQueueDepth :
PowerShellMaxDestructiveCmdlets :
PowerShellMaxDestructiveCmdletsTimePeriod :
RCAMaxConcurrency : 20
RCAPercentTimeInAD : 5
RCAPercentTimeInCAS : 205
RCAPercentTimeInMailboxRPC : 200
CPAMaxConcurrency : 20
CPAPercentTimeInCAS : 205
CPAPercentTimeInMailboxRPC : 200
MessageRateLimit :
RecipientRateLimit :
ForwardeeLimit :
CPUStartPercent : 75
AdminDisplayName :
ExchangeVersion : 0.10 (14.0.100.0)
Name : DefaultThrottlingPolicy_cbce1f4f-569b-4e67-a6de-e1108c965915
DistinguishedName : CN=DefaultThrottlingPolicy_cbce1f4f-569b-4e67-a6de-e1108c965915,CN=Global S
ettings,CN=CONTOSO,CN=Microsoft Exchange,CN=Services,CN=Configurati
on,DC=CONTOSO,DC=local
Identity : DefaultThrottlingPolicy_cbce1f4f-569b-4e67-a6de-e1108c965915
Guid : e714da30-2efc-464f-877b-1e238e3a1d8d
ObjectCategory : CONTOSO.local/Configuration/Schema/ms-Exch-Throttling-Policy
ObjectClass : {top, msExchGenericPolicy, msExchThrottlingPolicy}
WhenChanged : 8/13/2013 11:46:36 AM
WhenCreated : 8/13/2013 11:46:36 AM
WhenChangedUTC : 8/13/2013 3:46:36 PM
WhenCreatedUTC : 8/13/2013 3:46:36 PM
OrganizationId :
OriginatingServer : CONTOSO-SERVER.CONTOSO.local
IsValid : True

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jrhelgeson

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CRush1682

ASKER

Could this be explained by normal usage of Outlook with 5 different exchange mailboxes open, or should I be concerned that something else might be going on? Also is a 5-15 minute period of Outlook not updating be reasonable expectation when someone is being throttled?

What should I configure specifically in the new throttlingpolicy. I know that there are a few dozen parameters that can be throttled depending on the exact kind of communication, as per:

http://technet.microsoft.com/en-us/library/dd297964(v=exchg.141).aspx

Thanks in advance.

jrhelgeson

Yes, I'd start by doubling the numbers, and applying that one to all his profiles.

CRush1682

ASKER

Update: No user problems reported after re-configuring the throttling policies so far. If no problems within 3 days I'll give you full credit for the fix!

jrhelgeson

If you could provide an updated output from get-throttlingpolicy, I'm sure that'll prove helpful for others.

CRush1682

ASKER

Right on!

Exchange 2010 server is logging throttling policy &quot;over budget&quot; events for RCA, Outlook emails hang in Outbox

Exchange 2010 server is logging throttling policy "over budget" events for RCA, Outlook emails hang in Outbox