Exchange Server 2010 Management Console Initialization failed. How to fix?

Hi,

I have a Server 2008 R2 running Exchange 2010.  When I try to run the Exchange Management Console, I get an Initialization failed error:  The following error occurred while searching for the on-premises Exchange server:  [servername.serverdomain.local] Connecting to remote server failed with the following error message:  Logon failure:  unknown user name or bad password.  For more information, see the about_Remote_troubleshooting Help topic.  It was running the commnd 'Discover-ExchangeServer -UseWIA $true -SuppressError $true -CurrentVersion 'Version 14.1 (Build 218.15)"

Any suggestions are greatly appreciated!
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Matt KendallTech / Business owner operatorAsked:
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Seth SimmonsSr. Systems AdministratorCommented:
do you have the tools installed on another system to try?
have you tried using a different account with appropriate permissions?

also, you're running 2010 SP1 (14.1) which is no longer supported since January 2013
you should upgrade to SP3 then apply update rollup 6

Microsoft Exchange Server 2010 Service Pack 3 (SP3)
http://www.microsoft.com/en-us/download/details.aspx?id=36768

Update Rollup 6 For Exchange 2010 SP3 (KB2936871)
http://www.microsoft.com/en-us/download/details.aspx?id=43101
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Matt KendallTech / Business owner operatorAuthor Commented:
Thanks for the comments guys!  Both solutions were helpful to me.
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